|Position: Director of Client Services, UK|
|Location: London, Central|
|Job Id: UK002|
|# of Openings: 1|
Kantar Media Compete is an entrepreneurial, fun, and rapidly growing company that provides business intelligence to Fortune 500 companies on how consumers use the Internet. In the role of Director, Client Services, you will manage the production of client deliverables and provide interpretation and business insight directly to our clients’ senior executives. You will develop and deploy data-driven intelligence services for leading companies, leveraging Compete’s proprietary data set of consumer attitudes and behavior. You will also be responsible for managing strong relationships with existing clients and play a key role in new business development.
Suitable candidates will be passionate about digital and have significant expertise in digital market research, consumer behaviour and how data and analytics can be turned into commercial business insight. Experience within the following verticals is a plus: Retail, Travel, Telecoms, FMCG and Online Media. Having previously worked in a senior client facing role, candidates will know the value of building rapport and trust, and will be comfortable presenting to senior executives and defending a point of view. You will have a good network of industry contacts based on a number of years experience in providing a high-touch service. You will be commercially minded and sales savvy and through your client engagements will always be on the lookout for a new project.
Specific responsibilities include:
•Own client relationships, including responsibility for creating and delivering consultative presentations that creatively combine observed consumer behavioral and survey data to help clients measure and improve their digital initiatives
•Lead and grow strategic account relationships and spearhead new client growth in collaboration with our sales team through the development of strategic account planning
•Manage project schedules, create story boards, present data and insights, and run client calls and meetings
•Have the opportunity to manage people
•Guide, coach and mentor junior team members as the client services team grows
•Develop and publish articles for Compete-branded and industry publications leveraging Compete analysis, speak to the press, and present at industry conferences on trends and issues
•Manage multiple projects and meet aggressive deadlines
•Lead client conversations and influences client measurement thinking
•Serve as the day – to – day contact for key strategic client relationships
•Bachelor’s degree, MBA or equivalent experience a plus
•5+ years of professional experience in Internet, consulting, consumer marketing, market research, agency, or consumer technology
•Industry and/or consultative experience
•Experience analysing data to inform business decisions
•Experience creating and delivering consulting-oriented presentations to executive-level audiences
•Possess the presence and industry knowledge to meet with clients day one
•Strong project management and communication skills
•Demonstrated track record of developing and managing long-term client relationships
•Exceptional ability to manage one’s time, set priorities and meet deadlines in a fast-paced and fluid environment
•High energy level, unbounded enthusiasm and strong desire to excel in any circumstance
•Expertise with the internet and advanced MS Office skills essential, experience with standard statistical software packages (e.g. SPSS, SAS, etc.) a plus
•Outstanding professional references required
•Excellent oral and written communication skills
•Track record of operating independently, demonstrating creativity, being detail-oriented, and delivering results in a highly organised manner
•Solid track record of inspiring action based on data-driven insights
About Kantar Media Compete
Kantar Media Compete, a unit of WPP provides advertisers, agencies and media companies with actionable digital intelligence. Hundreds of clients, including the world's leading brands, rely on Compete to help them create more effective websites and more targeted advertising campaigns.
Compete's products include online media planning and measurement tools as well as digital research in the automotive, consumer goods, financial services, media, retail, telecom and travel industries.
To learn more about Compete, please visit www.competeinc.com. And to increase your digital intelligence, visit www.compete.com or our award-winning blog.
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