Position:  Customer Care Specialist
Location:  Santa Cruz, CA
Job Id:  CCS11172019
# of Openings:  1

Palace Business Solutions has been family owned and operated for over 65 years. We are the largest independent reseller of office supplies, art supplies and office furniture on the Central Coast and service Santa Cruz, Monterey, San Benito and Southern Santa Clara counties. We are seeking an energetic, motivated, passionate, hard-working individual eager to learn and join a fast-growing, environmentally friendly, and privately-held local company. Our efforts are focused on sustainable business practices, creating employment opportunities in the community, and for sharing our passion with our customers.
Job Description:
Assist and help facilitate the daily customer care and administrative operations for Palace Business Solutions. Provide direct support to Inside and Outside Sales Representatives on operational and administrative requests, and actively participate in managing bids, quotes, and sales contract requests. This may include pricing analysis, forecasting, creating proposals, developing performance reports, and providing logistical support as necessary. Position requires excellent verbal and written communication skills, excellent customer service skills, documenting information, analyzing data, and must have a solid understanding of general online ordering, customer user profiles, and e-commerce.
 Primary Job Responsibilities:
  • Handle fast-paced phone/e-mail office environment with a positive, problem-solving attitude
  • Answers main company phone line to take orders, messages, or field/answers all general questions related to the business and daily operations. Assist teammates with projects as necessary, which may include juggling between multiple work stations
  • Ability to multi-task, process multiple customer purchase orders simultaneously, and source products as necessary to meet customer expectations and demand
  • Handle and process customer requests, order/product returns, customer online user maintenance, and other miscellaneous administrative duties as required
  • Sell the company‚Äôs products and services to regional businesses, schools, and general offices while maintaining company-wide margin levels and service expectations
  • Maintain a series of reports in Microsoft Excel, ability to interpret data and draw conclusions, and proficient in technology and modern general office systems
To perform this job successfully, an individual must be able to perform all duties and responsibilities listed satisfactorily. Bullets listed below represent skills and/or ability required for this position. We are willing to develop the right candidate provided the individual has strong communication skills (both oral and written), as well as a positive attitude, outlook, and willingness to gain the experience necessary to be successful in the position.
  • Self-sufficient, productive, and proactive in developing new procedures and efficiencies for general customer service, operations, and administrative processes
  • Build reports, interpret data, and react based on trends, margin opportunities, and sourcing deficiencies
  • Ability to manage customer requests, projects, and administrative tasks in a timely and efficient manner
  • Clear understanding of web systems, online account maintenance, product maintenance, and general e-commerce service expectations
  • Well organized, multi-task oriented, and must be able to make sound, logical decisions based on best practices and standard policies and procedures
  • AA or equivalent preferred, or equivalent combination of education and experience
  • Must be a highly organized self-starter who takes initiative
  • Knowledge of the essential business functions, office equipment, service standards and procedures
  • Must be proficient in Microsoft Word, Excel, and Outlook
The Company is an Affirmative Action employer that is committed to workforce diversity and provides Equal Employment Opportunity to all employees and applicants, without regard to age, race, color, religion, sex, sexual orientation, ancestry, handicap or disability, Vietnam-era or special veteran status or national origin. This policy is established and administered in accordance with all applicable federal and state laws. The Company is a drug-free work environment.

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