Position:  Installation Manager
Location:  Santa Cruz, CA
Job Id:  IM9192019
# of Openings:  1

Palace has a 65 year tradition of being a local, family owned company. Today, three third generation brothers manage the company and we have over 80 employees who we consider part of our larger family. We have a number of employees who have worked for Palace for over ten years and some for over twenty years. Palace is a well-respected local business that provides many opportunities for career minded individuals who would like to live locally and be employed locally at a fast growing company.
Job Summary
The Installation Manager is responsible for collaborating with project teams, analyzing and planning major/complex installations, leading field operations, project profitability, and delivering an exceptional customer experience.
Analysis and Planning:
  • Schedules and facilitates pre-installation meetings to review all details and specific requirements of project installations to ensure successful project delivery
  • Documents all special equipment, vehicle and project requirements (special elevator scheduling, building security requirements, etc.) for all installations
  • Coordinates phasing and tagging with the Account Executive and Designer
  • Collaborates in the analysis, estimating and planning of installations
  • Reviews specifications, sites conditions, and develops installation plan and reviews those plans with lead installation technicians.
  • Verifies labor loading requirements per the installation schedule.
  • Communicates delivery and installation schedules with staff and end user
  • Develops detailed delivery and installation schedules and calendars
  • Works closely with scheduler to ensure projects are efficiently executed based on customer requirements
  • Oversees facility maintenance for corporate offices and retail locations.
Installation Management and Field Operations:
  • Oversees the management of field installations, ensuring that installations are on-time and complete, adhering to the installation schedule, work plan, estimated labor costs.
  • Works with crews to ensure paperwork is timely and accurate, and that all hours and actions are well documented according to company procedures
  • Ensures material is handled with care and customer’s property is protected and undamaged.
  • Understands the integration of all products, furniture, electrical, and low voltage systems.
  • Reviews field installations to ensure the highest quality workmanship, and product is assembled
  • Regularly visits installation sites to monitor the progress and quality of work
  • Collaborates with contractors, trades, electricians, cabling personnel, and building management
  • Understands commercial construction.
Field Leadership:
  • Recruits, hires, trains, and develops installation crews
  • Responsible for managing performance and continuous development of installation technicians
  • Understands and communicates all company safety standards, policies and procedures.
  • May have up to 4 direct reports
Quality and Customer Satisfaction:
  • Accountable for customer satisfaction and installation profitability.
  • Oversees standards of performance and monitors these standards throughout the installation process.
  • Ensures customer relations and interfaces are professional and responsive.
Qualifications & Skills
  • Must have the ability to work with all departments, levels and employees
  • Must be adaptable and detail oriented
  • Strong written and oral communication skills
  • 3-5 years of progressive experience in commercial furniture installation required
  • Must be able to lift a minimum of 50 lbs.
  • Must be able to pass a criminal background screening
Work authorization:
  • United States (Required)
  • Current CA driver’s license and clean DMV record
Work Location:
  • On the road
  • Multiple locations
  • Full-Time, Primarily Monday to Friday with occasional evenings/weekends
  • 8-hour shift

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