Position:  Customer Service Specialist
Location:  Santa Cruz, CA
Job Id:  CSS030419
# of Openings:  1

Customer Services Specialist
($17.00 Hourly starting  wage)
We are proud that our company has been family owned and operated for over 65 years. We are the largest independent reseller of office supplies, art supplies and office furniture on the Central Coast and service Santa Cruz, Monterey, San Benito and Southern Santa Clara counties. We are looking to add to our family and if you would like to join us, please apply now.

POSITION DESCRIPTION: Provides exceptional customer care and service to an assigned group of customers while providing direct support to Outside Sales Representatives.  Increase Company sales through building long-term relationships with all assigned customers. This role will focus on customer satisfaction, issue resolution, and relationship development.


The right candidate will be customer centric, self-motivated and resourceful, with a proven ability to multi-task while maintaining a calm, approachable demeanor. Requires knowledge of essential elements of customer relationship development, the sales process, and customer service standards.



  • Accurately input, track and troubleshoot customer orders using the DDMS and ECInteractivePlus systems.
  • Manages customer transactions to completion and satisfaction of the each customer.
  • Learn and understand Palace products, value proposition and competitive advantages to retain current customers and help develop new customers.
  • Back-up Inside Sales, including order entry, customer calls, emails, live chat, and product recommendations.
  • Help resolve complex customer purchase issues with insight and empathy.
  • Support team sales initiatives and marketing campaigns.
  • Support the handling of inbound and outbound calls and emails with a 30-minute response time.
  • Perform other functions and duties as assigned.


  • Direct customer service, sales support and administrative experience
  • Candidate must be organized and possess strong, accurate data entry skills
  • Excellent organizational and communication skills with an emphasis on attention to detail
  • Ability to multi-task and work independently in a fast-paced environment while supporting a growing sales team
  • Professional writing, reading, listening and oral communications skills
  • Excellent interpersonal and teamwork skills – solution-oriented, positive approach required
  • Computer literate in Microsoft Office (Word, Excel, Outlook)
  • AA / AS Degree or equivalent experience desired
  • Office products sales experience desired but not required
Candidates without 1+ years’ experience working in a fully-integrated order system and strong customer services skills will not be considered.

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