Vitaligent is a holding company focused on promoting health and happiness in each relationship - our guests, team, families, and community. Our focus is on wellness, fresh juices & smoothies and healthy meal options. Vitaligent owns 75+ Jamba Juice stores across the United States.


Position:  Cinnabon- Shift Lead
Location:  Roseville, CA
Job Id:  543
# of Openings:  5

Title:  Shift Lead
Department: Operations
Reporting Relationship:  General Manager
Primary Role:
A Shift Lead is responsible for the overall shift operations, guest experience, sales performance and execution of brand excellence in a store. In the absence of the General Manager, the Shift Lead effectively is the store leader. Shift Leads typically supervise a shift with a staff of 1 to 12 Team Members by carrying out management responsibilities consistent with Cinnabon policies, procedures and legal requirements.
Essential Functions:
  • Responsible for maintaining shift operations excellence
  • Ensures that the store appearance and cleanliness are to Cinnabon's standards
  • Demonstrates exceptional shift leadership behaviors
  • Communicates all shift issues, concerns and needs to the store General Manager
  • Responds to directives in an accurate and timely manner
  • Recognizes and rewards outstanding performance of shift team members
  • Educate and engage the community and store guest's on all of Cinnabon’s products and services
  • Other duties as assigned
Customer Service
  • Demonstrates an excellent level of guest service
  • Motivates and mentors team members to deliver guest service excellence
  • Accountable for the guest engagement experience on the shift
  • Provide guest with product suggestions and information
  • Motivates and mentors team members on providing guest with product suggestions and information
  • Maintain exceptional guest service metric scores
  • Open and/or close the store as required. Perform all safety and security tasks, i.e., alarms, two-person rule, as required to open and close the store
  • Coach, counsel and direct Team Members. Lead the team in the execution of Cinnabon standards to create an excellent guest experience. Provide performance feedback to Team Members
  • Lead and manage shifts while acting as manager in charge of store. Deploy Team Members as required to meet business demands and make necessary staffing decisions
  • Communicate clearly, concisely and accurately in order to ensure effective shift operations
  • Follow all food safety, cash handling and operations procedures and policies
  • Coordinate and participate off site program guest visits and deliveries
Human Resources
  • Train and on-board new Team Members on both front- and back-of-house procedures
  • Provides construction performance feedback to the store  team members
  • Participate in the interviewing and hiring process for new team members
Business Management
  • Ensure proper financial accountability during each shift. Hand off shift to next manager in charge or ensure the store is closed properly for next day’s opening manager.
  • Perform all cash handling requirements of a manager in charge including close-outs, safe accountability and cash drops. Conduct inventories and process orders as required.
·      Must be 18 years of age
·      Must be able to work a minimum of 25 hours per week; must be able to work a variable shift (openings, mid-day shifts and closings) from week-to-week
·      Ability to manage others required
·      High School graduate or commensurate Cinnabon experience required, enrolled in college or college degree preferred
·      Computer skills including some Microsoft software and register skills
·      Must be able to lift 30-40 lbs regularly throughout shifts
·      Ability to stand, bend, reach and scoop through-out assigned shfit
·      Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F
      Allergy Notice: Food and beverages prepared at Cinnabon may contain the following ingredients: Peanuts, soy, and dairy products

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