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Springstone is a leading provider of high quality behavioral health care services in numerous markets throughout the United States. Springstone fulfills its mission of Changing People's LivesĀ® by building and operating innovative behavioral health care hospitals and outpatient locations that feature attractive design, nurturing environments, quality programming, and a patient-centric approach that delivers superior outcomes.

We are seeking compassionate people who want to join us in providing high quality care to patients suffering from mental illness and addiction. Our employees are highly engaged and perform meaningful work everyday. Interested? Search our current openings listed below.


Position:  Springstone- Call Center Office Coordinator
Location:  Louisville, KY
Job Id:  3915
# of Openings:  1

Call Center Office Coordinator
Full Time, Non- Exempt
Are you looking to join a growing company whose mission is to help others? Springstone, Inc. is an innovative and expanding specialty hospital company that develops and operates private hospitals that treat mental illness and substance abuse. Our newly constructed, contemporary hospitals bring evidenced-based treatment to undeserved communities throughout the United States.  Our corporate office is located in downtown Louisville, Kentucky and we are currently recruiting for a full-time Call Center Office Coordinator. 
As the Call Center Office Coordinator, you will be responsible for coordinating center projects and activities in accordance with priorities and time limitations.  Responsible for all data entry duties as advised by the lead phone counselors.   Demonstrates excellent customer service skills.  Able to perform a wide variety of clerical duties such as typing, filing, copying, message taking or other duties as assigned. 
To be successful in this role, you will need excellent written and verbal communication skills, as well as competency in Microsoft Office applications such as Word and Excel. Prior experience in a clerical role is preferred.
Position Details:
  • Create training binders as needed.  
  • Update all Resource Manuals on shared Drive.
  • Create and update all reminders for work stations in call center. 
  • Assist counselors with MediK entries. 
  • Compile statistical data from call center. 
  • Obtain AOC and Mobile/Telemobile schedule. 
  • Maintains hospital listings and satellite OP listings. 
  • Update and maintain Call Center key contacts and directories as needed.
  • Routes incoming mail promptly and to the correct departments or individuals.  Maintains awareness of highly confidential and/or important documents received at the hospital (as assigned).
  • Assure break room area is clean and presentable.
  • Maintain and order office supply overflow. 
  • Assists with audits.
  • Able to maintain professionalism in a variety of stressful situations.
  • High School diploma, GED or combination of education and relevant work experience
  • Previous patient care or clinical experience preferred.
  • Must have excellent working knowledge of Microsoft Office products such as Outlook, Word, Excel and PowerPoint.

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Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Springstone is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.