Position:  Product Owner, Email Marketing Automation
Location:  Evanston, IL
Job Id:  457
# of Openings:  1

Job Title:           Product Owner, Email Marketing Automation

Area:                  Marketing and Communications

Reports to:        Manager of Corporate Communications

Classification:   Exempt

 

Organization Overview

Rotary is 1.2 million inspired business and professional leaders, in 35,000 Rotary clubs and more than 200 geographical areas united daily across cultures and occupations addressing illiteracy, disease, hunger, poverty, and lack of clean water. The fervent idea exchange celebrates diverse perspectives and facilitates positive change. Passion and engagement abound at Rotary International. In exchange for hard work and dedication, our employees are rewarded with competitive salaries, flexible schedules, comprehensive benefits, and job enrichment. We offer all this and more. Come join us. Visit www.rotary.org to learn more.

 

Rotary’s Commitment to Diversity

One of Rotary’s values is diversity, which we define as embracing diversity in thought, culture, and perspective. As such, we welcome and encourage highly-qualified candidates with diverse experiences and backgrounds to apply. 

 

General Overview

Rotary International is looking for an engaging and analytical Product Owner, Email Marketing Automation who will work to manage and execute Rotary’s communications strategy leveraging our marketing automation software (Adestra).

 

This is a unique opportunity for the right person to join our team and improve our email marketing strategies and tactics for acquisition and lifecycle management programs.

 

You will oversee all workspaces in Adestra, and provide support and guidance to all users in all Rotary offices. You will help to create targeted, relevant and compelling email content. The Product Owner, Email Marketing Automation will identify enhancements to increase program and process improvements.

 

The Product Owner, Email Marketing Automation will analyze and report on email campaign performance, communicate results and provide and implement improvement recommendations.

 

 

Knowledge and Skills

  • Communicates well both verbally and in writing
  • Solves issues with creativity and a positive attitude
  • Possesses strong analytical and decision-making skills 
  • Is comfortable providing ad-hoc support and feedback as needed
  • Identifies, analyzes, and resolves market needs as needed
  • Flexible and adaptable to change
  • Able to discuss both the strategic vision and low-level details of e-mail communications to members
  • Act as a leader within the team, driving high quality customer experiences and exploring what is possible with evolving tools

 

Responsibilities

  • Responsible for the development, management and optimization of all email campaigns
  • Applies email marketing best practices to ensure successful delivery and campaign performance
  • Work independently and with other teams to develop engaging and successful email campaigns
  • Manage customer/audience list creation and segmentation for email campaigns
  • Identify enhancements to increase program and process performance
  • Analyze and report on email campaign performance, communicate results and provide/implement improvement recommendations
  • Maintain project queue and ongoing campaign calendar
  • Collaborate with others to design and update email templates
  • Stay on top of industry best practices and email marketing trends
  • Ensures that cross-product dependencies are resolved in a timely manner (i.e. CRM data sync)
  • Builds a collaborative working relationship with vendors
  • Help users with questions, troubleshooting and support ticket submissions
  • Conduct training sessions as needed

 

Prior Experience
  • 2 to 4 years of professional experience in email marketing and platform support; Adestra preferred
  • Must have knowledge of email marketing best practices and key regulations (CAN-SPAM, GDPR, etc.)
  • Experience monitoring and reporting on campaign performance
  • Experience creating targeted, relevant and compelling email content
  • Experience providing support and feedback to users and across teams
  • Ability to create documentation and train others on the use of the platform and email marketing best practices

Education

College degree required. 

 

Supervisory Responsibility

Indirect supervision of cross-functional product team members.

 

Budget Responsibility

None 

 

Internal Contacts

All levels, including Rotary senior leaders, Secretariat executives, senior managers, managers/supervisors, and employees; significant interaction with business management and product teams.

 

External Contacts

Staff, consultants and industry experts.

 

Equipment Used

Personal computer (must have proficiency in Word, Excel, PowerPoint, and Outlook), copier, telephone and video conferencing equipment. 

Apply for this Position
Go back to the job list