|Position: System Engineer, Desktop|
|Job Id: 683|
|# of Openings: 1|
Job Title: System Engineer, Desktop
Area: Information Technology
Reports to: Manager, Enterprise Endpoint
Rotary unites people from all continents and cultures who take action to deliver real, long-term solutions to pressing issues facing our communities. Each year, Rotary members invest more than $200 million and 16 million volunteer hours to improve lives and create positive change in the world. In exchange for hard work and dedication in support of Rotary’s clubs and humanitarian initiatives, our employees receive competitive salaries, flexible schedules, comprehensive benefits, and job enrichment. To learn more, visit http://www.rotary.org.
Rotary’s Commitment to Diversity
As a global network that strives to build a world where people unite and take action to create lasting change, Rotary values diversity and celebrates the contributions of people of all backgrounds, regardless of their age, ethnicity, race, color, abilities, religion, socioeconomic status, culture, sex, sexual orientation, and gender identity.
The Desk-side Support Tech will be primarily responsible for providing computer-related business process improvements and technical issue resolution. Additionally, the Desk-side Support Tech will have the responsibility for installing software and hardware in addition to the upgrades, and maintaining documentation for installation instructions, licensing information, and inventory control.
The Desk-side Support Tech will join a cross-functional team of diverse staff at Rotary world headquarters, working with all departments throughout the organization including Senior Leaders, as well as clients.
Profile for Success
A positive outcome for this position is the accurate and timely resolution of technical issues through the use of critical thinking, attention to detail and follow through along with an interest in the development of improved business processes.
Relevance to Mission
This position exists to ensure a high-level of availability, reliability, and constant uptime of the computer applications and systems used by the Secretariat staff and Senior Leaders to accomplish their daily work. The Desk-side Support Tech seeks to find opportunities where new technologies can be procured and implemented to improve the business processes of the Secretariat.
Efficacy and Autonomy
The candidate in this position must be able to work independently, use technical knowledge and critical thinking skills to resolve, at times challenging, issue for staff and Senior Leaders. With minimal direction, the Desk-side Support Tech must be able to analyze various situations and make the proper decision in order to resolve issues and answer client’s questions. This can be both at the Secretariat and offsite during various events.
Knowledge, Skills, Attitudes, and Experience
Specific Duties and Tasks
This position works from Rotary International World Headquarters in Evanston, IL, and involves minor travel to the International Assembly, International Convention, and international offices as needed.
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