Position:  E-Payment Specialist
Location:  Evanston, IL
Job Id:  503
# of Openings:  1

Job Title:            E-Payment Specialist
Area:                   Accounts Receivable
Reports to:         Supervisor, E-Payment Operations
Classification:    ​Exempt
 
Organization Overview
Rotary is 1.2 million inspired business and professional leaders, in 35,000 Rotary clubs and more than 200 geographical areas united daily across cultures and occupations addressing illiteracy, disease, hunger, poverty, and lack of clean water. The fervent idea exchange celebrates diverse perspectives and facilitates positive change. Passion and engagement abound at Rotary International. In exchange for hard work and dedication, our employees are rewarded with competitive salaries, flexible schedules, comprehensive benefits, and job enrichment. We offer all this and more. Come join us. Visit www.rotary.org to learn more.
 
Rotary’s Commitment to Diversity
One of Rotary’s values is diversity, which we define as embracing diversity in thought, culture, and perspective. As such, we welcome and encourage highly-qualified candidates with diverse experiences and backgrounds to apply.
 
​General Overview
The E-Payment Specialist position is responsible for processing high-volume credit card contributions, recognition transfers, direct debits, and miscellaneous deposits into the financial management system.  This role is accountable for researching and resolving chargebacks and dispute transactions in a timely and accurate manner while ensuring potential financial risk to Rotary International is mitigated.  This position reviews and routes FootPrints Service Support tickets for contribution, corrections, and recognition transfer requests.
 
Principal Responsibilities
  • Review and process lockbox credit card contributions, direct debits, and recurring contribution receipts and recognition transfers from constituent source documentation in a timely and accurate manner to meet monthly and year-end close deadlines.
  • Execute bi-weekly and monthly donor uploads to Bank of America and IAT systems.
  • Reconcile and analyze daily and month-end credit card, direct debit, recurring, and recognition transfers.
  • Reviews, researches and initiates the resolution of dispute and chargebacks inquiries from cardholders, while referring fraudulent activity to the E-Payment Analyst.
  • Responds to inquiries from cardholders, financial institutions, and merchants regarding disputes and chargebacks.
  • Provide thorough documentation including a clear audit trail of actions taken.
  • Monitor and routes FootPrints Service Support tickets for contribution and recognition transfer requests.
 
Knowledge and Skills
  • Understanding of e-payment processing rules, regulations, and industry standards required.
  • Ability to reconcile and analyze data to make recommendations for process improvements.
  • Self-starter with proven ability to research and resolve issues independently, and in a team environment.
  • Microsoft Office, advanced Excel proficiency (formulas, functions, and pivot tables), Word, Outlook, and credit card software applications.
 
Education and Professional Experience
  • Associate’s degree in a relevant business or financial field.
  • Must have five years of experience with financial management systems.
  • Three years of experience in a high volume ACH/direct debit and credit card processing environment.
 
Work Environment
Work in a professional multi-cultural office environment adhering to a business casual attire policy.  This position will occupy an individual cubical suite equipped with a personal computer, telephone, multi-purpose printer/copier/scanner, and other office furniture.

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