|Position: Data Relations Assistant|
|Job Id: 485|
|# of Openings: 1|
Job Title: Data Relations Assistant
Area: Data Services
Reports to: Manager, Data Relations
Rotary is 1.2 million inspired business and professional leaders, in 35,000 Rotary clubs and more than 200 geographical areas united daily across cultures and occupations addressing illiteracy, disease, hunger, poverty, and lack of clean water. The fervent idea exchange celebrates diverse perspectives and facilitates positive change. Passion and engagement abound at Rotary International. In exchange for hard work and dedication, our employees are rewarded with competitive salaries, flexible schedules, comprehensive benefits, and job enrichment. We offer all this and more. Come join us. Visit www.rotary.org to learn more.
Rotary’s Commitment to Diversity
One of Rotary’s values is diversity, which we define as embracing diversity in thought, culture, and perspective. As such, we welcome and encourage highly-qualified candidates with diverse experiences and backgrounds to apply.
The Data Relations Assistant coordinates with the Data Relations Manager to handle all customer services of data clients of RI database. This position answers phone calls, emails, and handles correspondence inquiries and complaints in different languages related to all processes of Data Services including but not limited to – Online Account registration and set-up, duplicate Club Invoices requests, RI/TRF & District officers and committees, Rotarians, Rotaractors, Interactors, Data Corrections, Account Management, circulation of club data and also Data Integration. This position also helps coordinate and forward hard copies of mail and emails received to Pune Data Services team.
This position coordinates with Data Relations Manager to help Data Services team (Evanston and Pune) with the data verification and confirmation for all processes in accordance with the Service Level Agreements (SLAs) of Data Services. Staff helps Data Relations Manager to conduct training for Pune Data Services team to use reply templates for Rotary Web online registration inquiries and other data verification. This position also assists the Data Relations Manager to review and report all Employee Identification Numbers (EIN#s) to IRS for all Rotary Clubs and Districts in USA.
Flexibility of working hours to accommodate trainings and meetings with Pune Data Service team is
· Associate degree or equivalent
· Minimum of 2 years of experience in customer service environment
· Bachelor degree
· Experience working in CRM system
· Second language proficiency
· Knowledge of Rotary or other non-profit membership organization
All internal departments, divisions and work areas are potentially contacts for this department
RI/TRF Officers, District Governors (Nominees & Elects), Rotary Club Officers, Rotarians, and publication subscribers
District Rotaract Representative, District Rotaract Chairman, Rotaractors, & Interactors
Rotary.org/My Rotary users
USA Post Office & Canada Post Office
Printing & Mailing vendors
Participants in Data Integration Services
Personal computer (must have proficiency in Word, Excel, PowerPoint and Outlook), copier and telephone
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