Position:  Advisor (Zurich - Europe/Africa Office)
Location:  Zurich, Switzerland
Job Id:  483
# of Openings:  1

Job Title:           Advisor
Area:                  Club and District Support
Reports to:        Manager, Club and District Support (Europe/Africa Office)
Classification:   Exempt
Organization Overview
Rotary is 1.2 million inspired business and professional leaders, in 35,000 Rotary clubs and more than 200 geographical areas united daily across cultures and occupations addressing illiteracy, disease, hunger, poverty, and lack of clean water. The fervent idea exchange celebrates diverse perspectives and facilitates positive change. Passion and engagement abound at Rotary International. In exchange for hard work and dedication, our employees are rewarded with competitive salaries, flexible schedules, comprehensive benefits, and job enrichment. We offer all this and more. Come join us. Visit www.rotary.org to learn more.
Rotary’s Commitment to Diversity
One of Rotary’s values is diversity, which we define as embracing diversity in thought, culture, and perspective. As such, we welcome and encourage highly-qualified candidates with diverse experiences and backgrounds to apply.
General Overview  
The Advisor in Club and District Support is responsible for implementing strategies to help club, district, and zone leaders function optimally by providing expert and regionalized guidance as well astraining on constitutional documents, Board policy, governor funding, membership development, Rotary Marks, Rotary’s online tools and leadership training and development. Advises and trains leaders in Europe, Africa, Middle East and Western Asia.

Collaborates with other teams in Club and District Support as well as teams at the Europe and Africa Office and at WHQ. Responsible for various Club and District Support global projects based on interest, skills, and availability. Develops and maintains professional development skills in chosen area of expertise



Bachelor's degree or equivalent work experience

Graduate degree in international relations, development, education, communications or non-profit management preferred


Prior Experience

Minimum two to five years in volunteer management, association management or member services

Work experience related to training, customer service, project management and financial administration

Previous work experience with an international non-governmental organization or membership association

Study, work, or volunteering experience abroad preferred

Mentoring experience helpful


Knowledge and Skills

• Native or proficient speaker of one of the two main languages of the assigned section and at least good knowledge of the other. English: Proficient level written and oral. Additional languages of the EAO region an asset.
• A strong orientation towards customer service and proactive attitude
• Strong administrative and organizational skills and ability to manage multiple priorities concurrently
• Strong interpersonal skills and cross-cultural competence.
• Strong communication skills (written and verbal).
• Demonstrated success in public speaking, drafting presentations and providing training
• Experience in creating and maintaining budgets
• Demonstrated understanding of policy and governance issues
• Demonstrated record of identifying, analyzing and helping to resolve conflicts with diplomacy and tact.
• Good analytical skills
• Excellent MS Office skills.
• High attention to detail.
• Team oriented and ability to work individually.
• Ability to travel and work during non-standard business hours and on weekends.

Specific Duties


Clubs, Districts, and Zones

Assist in the implementation of strategies to support and strengthen club and district operations in the EMEA region, serving as a trusted advisor and trainer to club and district leaders. Collaborate with and support zone leadership. Acquire and maintain an extensive knowledge of Rotary resources and constitutional and Board policy documents. 


General and Zone Support


• Maintain regular contact with regional senior leaders, zone leadership, and district governors, developing working relationships on a first name basis, as appropriate.
• Provide regional zone team training on Rotary resources and strategies, as assigned.
• Carry out a full analysis on Rotary’s strengths, weaknesses, opportunities and threats of assigned region 
• Advise on strategies to pursue to support club and district growth and participates in the collection of best practices to support that growth as well as training, governor’s role and innovative initiatives
• Serve as primary contact for Multi District Organizations (MDIOs) and liaises with District Rotaract Chairs (DRCs) and District Rotaract Representatives (DRRs)
• Welcome Rotary delegations to EAO and provide specific and customized training


District Support:


• Provide onsite training on district operations, Rotary resources, Rotary funding for governors, branding, and Rotary’s suite of online tools to district governors at the Governor-Nominee Training Seminar, Governor-Elect Training Seminar, Institute, International Assembly, District Team Training, President elect training, district and zone membership training and other meetings as assigned. Serve as staff team leader, as assigned.
• Serve as primary support for district leaders by providing advice, and as appropriate, review and approval, regarding all new clubs (including Rotaract, Interact, Rotary Community Corps), club terminations, club mergers, district foundations, district governor selection procedures, disputes, district officer reporting, the district leadership plan, Council on Legislation representative selection process, drafting of resolutions and enactments, Rotary name and emblem guidelines, and other RI constitutional and Board policy matters.
• Assist in the creation of budget for Rotary funding for district governors. Advise about and ensure appropriate expenditure of funds. Review reports to ensure compliance with Rotary policy. Forward allegations of misuse of funds. Authorize issuance of individual district governor payments. Advise district governors on how to complete reporting requirements. 
• Handle special matters such as re-districting, district mergers, extension to new Rotary countries/areas, rezoning, district boundaries and incorporations


Club Support:


• Provide onsite training on club operations, Rotary resources, branding, and Rotary’s suite of online tools to club presidents-elect at President-Elect Training Seminars and other meetings as assigned.
• Serve as primary support for club leaders by providing advice regarding finances, suspensions and terminations, disputes, changes of name and locality, club incorporations, club foundations, officer election procedures, new club officer reporting, anniversary certificates, presidential letters, the club leadership plan, Rotary name and emblem guidelines, club incorporation and other RI constitutional and Board policy matters.
• Provide advice and support to club and district leaders as requested based on expert knowledge of the regional culture and Rotary traditions. Process requests for exceptions to policies and guidelines. 
• Educate and train club and district leaders through written communications, telephone calls, videoconferences, e-learning, and webinars.
• Create and deliver resources to club and district leaders, such as videos or training packages.


Strategic Planning, Innovation, and Business Process Improvement


• Participate in the development of yearly Club and District Support, Europe and Africa strategic plan, including team goals, action steps, and success measures.
• Participate in CDS global and regional workgroup such as CDS Newsletter, PETS, GETS and IA training, Reach out to regional magazines
• Develop innovative approaches to understanding and addressing club and district operational needs.
• Participate in the development of innovative ways to promote Rotary resources to meet club and district operational needs.
• Participate in the development of innovative business process improvements for Club and District Support globally.
• Participate in the collection of organizational knowledge for the EMEA region.


Internal Collaboration 


• Youth Programs for Young Leaders: Clarify policy and process compliance
• Regional Membership Officers: Share knowledge of strong clubs, membership best practices, and cultivation of relationships with key senior rotary leaders in the region. 
• Senior Leader Support: Provide support and guidance to senior leader staff
• Corporate Governance: Update policy and resolve issues related to Rotary’s governance documents. Liaise and advise on directors’ nominations and elections
• Legal Services: Confirm Rotary policy in cases where policy contradicts itself. Follow-up on district incorporation
• Licensing: Work with vendors and Rotarians to policy issues related to use of Rotary Marks.Follow-up on local issues related to the registration of marks.
• Stewardship: Communicate cases of possible misconduct by district leadership. 
• Council on Legislation: Review, interpret and communicate changes to Rotary constitutional documents and Board policy that impact club and district operations.
• Youth Exchange: Identify possible misconduct issues.
• Learning & Development: Provide publication review, assist in creation of governor training, and host webinars for clubs and district team training. Reach out to district and club level on their behalf. Identify relevant stories to be put forth in our training materials and publications
• Secretariat Projects: Participate in cross-divisional projects as assigned, serving as adviser or subject matter expert identifying impacts to club and district leaders.
• Accounts Payable: Request payments and ensure their timely and accurate receipt. Obtain OFAC permission. Request Rotary and Rotaract club charter fees.
• Accounts Receivables: Confirm financing of district governor funding and return of funds
• Information Services: Provide consultation and guidance related to business processes, online tools, and regional differences.
• Web Operations: Report user feedback from club, district, and zone leader consumers. 
• Data Services: Provide feedback on data integration issues and clarify policy.
• Financial Business Support: Propose annual governor funding budget and ensure accuracy of governor funding accounts. 
• Public Relations: Mitigate exposure to negative publicity for the organization.
• Global Communications and Social Media: Provide feedback on the content of training materials, online content, and other club and district publications to ensure accuracy and relevance.
• Magazines: Resolve subscription and delivery issues with regional magazines.
• Strategy Research and Evaluation: Facilitate tracking, collection, and analysis necessary to evaluate district governor funding and district governor satisfaction.
• Regional Leader Support: Ensure Rotary Coordinators, Rotary Public Image Coordinators, and Regional Rotary Foundation Coordinators are kept abreast of any pending policy matters in their region.
• Rotary Support Center: Collaborate on escalated service recovery, translation and issue resolutions.



Other Duties

• Contribute to and draft Board items as assigned. 
• Serve as staff liaison to Rotary committees and meetings as assigned.
• Develop and implement other projects as assigned.


Supervisory Responsibility



Budget Responsibility

Helps preparing annual USD2.75M budget for Rotary funding for district governors

Reviews district governor spending using autonomy to ensure proper use of funds according to policy.

Authorizes issuance of individual district governor payments ranging from USD5k-USD50k



As assigned


Internal Contacts

All colleagues within the RI Secretariat.

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