Position:  Regional Membership Officer (Zurich - Europe/Africa Office)
Location:  Zurich, Switzerland
Job Id:  484
# of Openings:  1

Job Title:         Regional Membership Officer
Area:                International Operations
Reports to:      Regional Membership Officers Manager/Manager (Europe/Africa Office)
Classification: Exempt
 
Organization Overview
Rotary is 1.2 million inspired business and professional leaders, in 35,000 Rotary clubs and more than 200 geographical areas united daily across cultures and occupations addressing illiteracy, disease, hunger, poverty, and lack of clean water. The fervent idea exchange celebrates diverse perspectives and facilitates positive change. Passion and engagement abound at Rotary International. In exchange for hard work and dedication, our employees are rewarded with competitive salaries, flexible schedules, comprehensive benefits, and job enrichment. We offer all this and more. Come join us. Visit www.rotary.org to learn more.
 
Rotary’s Commitment to Diversity
One of Rotary’s values is diversity, which we define as embracing diversity in thought, culture, and perspective. As such, we welcome and encourage highly-qualified candidates with diverse experiences and backgrounds to apply.
 
General Overview

The Regional Membership Officer’s (RMO) primary responsibility is to assist in developing and implementing member attraction and engagement strategies for a defined geographic territory. The Regional Membership Officer (RMO) provides counsel, helps train and manages zone, district and club level membership development volunteers to provide clubs with innovative ideas and resources to encourage club flexibility, foster Rotarian engagement, improve membership diversity and strengthen the clubs.

 

The RMO serves as the primary liaison to membership development volunteers and, in cooperation and collaboration with RI Directors and other senior Rotary leaders, oversees the overall progress of the goals of regional membership efforts in an assigned territory. In support of Rotary’s Strategic Plan and the core objective to support and strengthen clubs, they are also responsible for (1) increasing clubs’ awareness and use of key Rotary resources; (2) helping to increase the diversity of club membership in their assigned territory; (3) supporting overall club growth; and (4) improving member retention in clubs in an assigned territory. This regional membership officer will mainly support the region of Austria, Germany and Switzerland.

 

Education

Bachelor’s or Master’s Degree required; advanced degree preferred

 

​Knowledge and Skills

• A minimum of five years of experience in member associations, development or a related field (i.e., sales/marketing, public relations, non-profit management); 
• Professional proficiency in English, German & additional European language 
• Reliable knowledge of global and regional communications
• Strong understanding of multi-cultural relevancies 
• Excellent oral and written communication abilities, including public speaking and presentation skills
• Capacity to work individually, and work collaboratively or as part of a team 
• Commitment to meeting deadlines and achieving results 
• Capacity to identify challenges and present solutions 
• Initiative, creativity, intellectual curiosity, and motivation 
• Excellent MS Office skills

 

​Specific Duties related to EAO

• Assists in the design and implementation of regional membership plans and implements a membership strategy to increase membership growth and retention in an assigned geographic territory; 
• Helps prepare, analyze and disseminate monthly membership progress reports to volunteer leadership to help monitor and manage activities within assigned territory;  
• Maintains frequent communications primarily with zone and district leadership including: membership progress reports, segmented communications and marketing strategies, motivational messages, individual member correspondence and news articles for zone, district and club newsletters; data analysis of membership trends; strategic planning;
• Travels to/within assigned territory approximately 7-8 times per year (including weekends) to represent Rotary International at professional meetings and events and help promote the importance of member attraction and engagement; train district and zone leadership on how to utilize membership resources; 
• Supports district leadership in establishing new clubs in new markets;
• Supports districts in conducting club assessments, member satisfaction surveys, or other research to assess member engagement/retention;
• Helps organize prospective member events or evaluate district service projects that could incorporate a prospective member component;
• Works to support an identified group of clubs (10-12) who are working to strengthen their club membership by focusing on member engagement and attraction strategies;
• Assist districts and clubs in utilization of Membership Leads program and best practices in connecting prospective, relocated, and referred members to local clubs; 
• Consults with district and zone leaders on strategic planning and regional membership initiatives based on analytics, trends and volunteer reports;
• Collects and shares successful membership strategies and best practices from the field; 
• Other duties and projects as assigned.

 

​Prior Experience

 

A minimum of five years of experience in member associations, development or a related field (i.e., sales/marketing, public relations, non-profit management); prior volunteer management Rotary experience, or familiarity with CRM systems strongly preferred. 

 

​Supervisory Responsibility

N/A

 

​Budget Responsibility

Prepares and submits expense reports as needed, ensuring expenditures are in compliance.

 

Travel

Periodic travel (7-8 trips per year), including weekends, to meet with Rotary leadership, prospective members, training at Rotary International headquarters, and support member attraction and engagement events in assigned geographic territory (local and international). 

 

​Internal Contacts

 

All Rotary departments, especially Club and District Support, Communications, Youth Programs and Fund Development.  Additional contact with Finance, Leadership Education and Training, Communications, Project Management and Information Services. 

 

External Contacts

 

Extensive contact with senior Rotary volunteers (directors, regional membership plan project leads, Rotary coordinators, assistant Rotary coordinators), district governors and their district membership committee chairs, assistant governors, club presidents, club secretaries, Rotaractors and former program participants. 


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