Position:  Business Relationship Manager
Job Id:  660
# of Openings:  1

Job Title:           Business Relationship Manager
Area:                  Information Technology
Reports to:        Chief Information Officer
Classification:   Exempt
Organization Overview
Rotary unites people from all continents and cultures who take action to deliver real, long-term solutions to pressing issues facing our communities. Each year, Rotary members invest more than $200 million and 16 million volunteer hours to improve lives and create positive change in the world. In exchange for hard work and dedication in support of Rotary’s clubs and humanitarian initiatives, our employees receive competitive salaries, flexible schedules, comprehensive benefits, and job enrichment. To learn more, visit http://www.rotary.org.
Rotary’s Commitment to Diversity
As a global network that strives to build a world where people unite and take action to create lasting change, Rotary values diversity and celebrates the contributions of people of all backgrounds, regardless of their age, ethnicity, race, color, abilities, religion, socioeconomic status, culture, sex, sexual orientation, and gender identity.
General Overview
Rotary International seeks a Business Relationship Manager who will be primarily responsible for management and operations of IT strategic initiatives. The Business Relationship Manager will ensure the successful advancement of CIO directives and the day-to-day management of IT business operations.
The Business Relationship Manager will join a cross-functional team of diverse staff at Rotary world headquarters, working with IT staff and management in our Evanston location as well as our remote technology staff and leaders in our India office.
You Will Have
  • Bachelor's degree or equivalent work experience
  • 7+ years of relevant work experience
  • Ability to work well under pressure
  • Ability to work independently and perform multiple concurrent and diversified tasks effectively
  • Strong interpersonal, written and oral communication skills.
  • Excellent time management and organizational skills.
  • Strong team player, self-motivated and detailed oriented individual.
  • Strong problem-solving skills.
  • Nice to have; ITIL certification.
  • Proficiency with Microsoft Office Suite 
You Are Good At
  • Written and oral communication
  • Strong team player, self-motivated and detailed oriented individual.
  • Strong problem-solving skills.
  • Showing attention to detail
  • Giving and receiving constructive feedback
  • Prioritizing workload
  • Making decisions
You Will Be Responsible For
  • IT Strategic Planning: Works with the CIO and IT Management to establish the multi-year roadmap for IT and translating long-term objectives into annual and quarterly goals.  Tracks progress across all areas of IT against these goals.
  • IT Finance: Works with the CIO and IT Management to establish and track progress against both capital and expense budgets for technology spend. Develop technology cost accounting methods to track the total cost of technology by functional area of the organization.
  • IT Governance: Work with the CIO and IT Management to develop and track KPI’s to measure organizational performance.   Establishes dashboards to present KPI and technology performance against SLA’s.  Ensures proper coverage of policies, processes and procedures.
  • IT Sourcing: Works with the CIO and IT Management to develop IT sourcing strategies to ensure the selection of the best vendors for IT services and products by tracking vendor performance.  Tracks the resource planning of IT staff to projects to ensure proper capacity.
  • IT Communication:  Prepares presentations, internal and external email communications, and internal portal postings that represent the technology organization.
  • IT Operations:  Work with IT, Business and vendors in ensure all compliance and security open items as well as strategic items are delivered on time.
Other Duties as Assigned
Other duties may include, but are not limited to, working with Rotary’s customers on inquiries, leading department meetings, working on special projects, and testing system updates.
Why work for Rotary?
  • Generous medical, dental, and vision benefits package
  • Progressive 401k matching contributions
  • Above market and generous paid time off package
  • Tuition reimbursement
  • Professional development opportunities
  • On-site cafeteria and coffee bar with special pricing for Rotary employees
  • Flextime-several different work schedules to choose from
  • Close to CTA, Metra, a variety of stores, and many food options

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