Position:  Systems Administrator - Office365 Exchange Administrator (Pune Office)
Location:  Pune, India
Job Id:  464
# of Openings:  1

Job Title: Systems Administrator - Office365 Exchange Administrator (Pune Office)
Area: IT Operations & Infrastructure
Reports to: Manager - Enterprise Systems, IT Operations and Infrastructure
 
Organization Overview
Rotary is 1.2 million inspired business and professional leaders, in 35,000 Rotary clubs and more than 200 geographical areas united daily across cultures and occupations addressing illiteracy, disease, hunger, poverty, and lack of clean water. The fervent idea exchange celebrates diverse perspectives and facilitates positive change. Passion and engagement abound at Rotary International. In exchange for hard work and dedication, our employees are rewarded with competitive salaries, flexible schedules, comprehensive benefits, and job enrichment. We offer all this and more. Come join us. Visit www.rotary.org to learn more.
 
Rotary’s commitment to diversity
One of Rotary’s values is diversity, which we define as embracing diversity in thought, culture, and perspective. As such, we welcome and encourage highly-qualified candidates with diverse experiences and backgrounds to apply.
 
Shift
24X5 Days (Night/ Rotational shifts) and on call.
 
General Overview
Provide third-level technical support for Office 365 Exchange. Setup and support for all Exchange online services and technology. Troubleshooting Exchange issues and responding to user questions. Provide support and administrative assistance to team for all other Office 365 technologies including but not limited to Skype, OneDrive, Teams, Groups and SharePoint. Train and mentor other team members to assist with Office 365 Exchange support and administration.
 
Education & Experience
Graduate from any stream or Post Graduation from any stream.
Minimum 5 Years’ Experience as Office 365 Exchange Administrator
MCSA, MCITP or MCSE, ITL (certified will be advantage)
Excellent English verbal and written communication skills including technical writing and documentation
 
Knowledge and Skills
Required

Office 365 Exchange administration – third level
Deep understanding of mailflow, Outlook desktop client
Active Directory users, groups and object management and Active Directory Sync
Experience in PowerShell, specifically for Office 365 Exchange administration
Strong analytical and problem-solving skills
Understanding of IT Service Management, working of helpdesk
Ability to work as a team player
 
Preferred
Office 365 Administration in SharePoint, OneDrive, Teams, Groups and/or Skype
On premise Exchange administration experience
Azure setup, configuration, administration and troubleshooting
Identity management, SSO, SAML knowledge
ITIL Foundation understanding
Underlying understanding of LAN/WAN, TCP/IP, IP Addressing
Self-learner on required technologies and changing technology
Active Directory, DNS and DHCP general knowledge
 
Specific Duties
Exchange Online configuration following best practices including:
  1. Mailbox creation
  2. Room creation, settings and permissions
  3. Shared mailbox creation and permissions
  4. Compliance Management
  5. Advanced threat protection including support for third party integrated solutions
  6. Mail flow rules and configuration
  7. Mobile policies and access
Exchange online second and third-level support
Account creation including Office 365 provisioning, Active Directory security groups for shared drive and application access
General account creation duties for other applications
Manage security of Exchange
General Office 365 Administration
Office 365 monitoring including checking email alerts with appropriate action to resolve
Ensure all tickets are resolved timely based on appropriate SLA’s
Support and administrate Office 365 cloud services as directed
Exchange online health checking
Other duties as assigned
 
Supervisory Responsibility
None

Budget Responsibility
None

Internal Contacts
ITOI, IT and general business

External Contacts
Microsoft or other vendors as needed

Equipment Used
Computer, servers and online services

Expected Joining
Immediate. Candidates with 15-20 days notice will be preferred.

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