Under minimal supervision performs a variety of administrative and clerical support duties for the Building Department. Acts as lead person at Permit Counter. A broad range of knowledge of the Florida Building Code, State Statutes, Departmental policies and procedures which regulate the issuance of Building Permits is required. Greets customers and answers specific detailed as well as general inquiries from the public. This includes walk ins, telephone and electronic inquiries. Resolves problems in what can be a stressful environment at times in a professional and calm manner. Assists customers at the permit counter with the acceptance of permit applications and issuance of building permits by accepting and reviewing applications and other required documents for accuracy and completeness of information and for Compliance with the Building Code. Enters permit and licensing information into computer and maintains a variety of electronic and hard copy records and reports including permit files and daily inspection requests and results. Calculates and collects and maintains records of permit fees. Directs Clients to the appropriate Building Department Staff as needed. Issues Building Permits after appropriate approvals from the Building Official and representatives.
Examples of Job Duties:
1. Reviews plans, engineering and permit documents, and other pertinent information at the public counter in order to verify accuracy and completeness of information: determines permit, plan, and process requirements for prospective applicants; reviews building plans and permit applications for completeness and compliance with established codes, ordinances, policies, and procedures; processes permit applications and plan intake; determines processing needs for projects; uses architectural and engineering scales to determine dimensions and calculate areas and percentages.
2. Assists building inspectors by performing code and records research and compiling data.
3. Provides information to members of the public/permit applicants regarding building permit requirements, inspection, and general requirements of the permit process; obtains general information from customers regarding permitting needs; assists the public in completing building permit applications; responds to telephone inquiries regarding permits, permit processes, building codes, and other related ordinances and local laws.
4. Processes and issues building, electrical, plumbing, mechanical, grading, and other related permits. Calculates fees based on established fee schedules, and monitors approval of plans by other regulatory agencies.
5. Maintains computer files and other manual logs on all building permits and related documents.
6. May balance daily permit receipts and prepare appropriate daily reports for submittal to departmental accounting section.
7. Interviews and obtains information from customers in order to determine their needs; obtains technical and code information from customers regarding permitting needs; informs customers of special requirements and special problem areas such as high fire hazard areas, flood zones, and earthquake zones in order to expedite the permit process.
8. Performs records research in order to document project history compliance; coordinates permit processes with outside agencies to ensure that all permit requirements are being met.
9. Processes appeals and suspension or revocation of approvals, decisions and/or permits.
10. Assists Building Engineering Inspectors in reviewing simple residential projects and plans to ensure that code requirements are met.
Will be required to perform other duties as requested, directed or assigned. Regular Attendance and Punctuality is an essential requirement of the job.
Graduation from high school or an equivalent recognized certification; one (2) years experience in the enforcement of zoning, building, or land development regulations, general contracting or real estate experience; or two (2) year of experience in a permit center which includes working with customers; permit processing procedures and building/zoning regulations; or (3) years in a customer service position or any equivalent combination of related training and experience.
Ability to establish and maintain effective working relationships with property owners, coworkers, contractors and the public.
A knowledge and understanding of the various Codes, Statutes, Ordinances and Departmental policies regulating the issuance of Building Permits.
Ability to analyze and solve administrative problems.
Ability to communicate effectively verbally and in writing.
Ability to deal tactfully but firmly with customers.
Ability to maintain composure in stressful situations.
Ability to use personal computers.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands; talk and hear. The employee is required to lift up to 30 lbs, stand; bend; walk; reach with hands and arms. May be required to sit for long periods of time.