Family Development Services
 
Family Development Services  
Position:  Health Coordinator
Location:  Administration Office, IN
Job Id:  277
# of Openings:  1

 
 
Job Summary
 
Apply knowledge and expertise in Health and nutrition services in the development and implementation of policies, procedures and quality assurance measures that ensure the delivery of high quality and efficient services to children and families enrolled in Head Start and Early Head Start, in accordance with Head Start performance standards, applicable federal and state laws, other applicable regulations and the outcomes measures required by the organization.   Provide expertise and implement quality control measures for Head Start/Early Head Start.
 
 
Provides expertise and implements on-going monitoring procedures to ensure Family Partnership/Health Services are delivered in accordance to the Head Start Performance Standards, applicable federal and state laws and regulations, and the outcome measures required by the agency.
 
Provides expertise and implement on-going monitoring procedures to ensure Health  Services area is in compliance with 30, 45, 90 day screens and assessments, treatment, and follow-up/ delivered in accordance to the Head Start Performance Standards, applicable federal and state laws and regulations, and the outcome measures required by the agency.
 
Reviews and evaluates the monitoring systems for the Head Start and Early Head Start program through data management, observations, and analyzing data for trend.  Conducts follow-up to ensure that performance standards, licensing, and outcomes measures required by agency are met within appropriate timeline.
 
The incumbent must be able to make independent decisions within his/her realm of responsibility, and must be able to effectively manage multiple projects and requirements, and work with internal and external personnel in order to attain
objectives.
 
 
Essential Duties and Responsibilities include the following. Other duties may be assigned.
 
Trains, monitors, and coaches all Family advocates and Family Support Specialist on effective customer service, home visiting practices, case notes, family rapport building, and follow-up with families who need assistance, IFPA goal setting and accomplishments, and referrals and follow-ups.
Trains staff on PFCE framework/goals and monitor to ensure effective implementation. 
 
Provides service area orientation to new staff in coordination with Center Directors, and managers.
 
Implements quality control procedures that monitor the quality of service provided to Head Start families.
 
Implements on-going monitoring procedures that monitor the maintenance of records/files at the center level to ensure proper record keeping.
 
Monitors all child and family data in the agency’s database or other designated database.  Utilizes this database to formulate electronic tracking systems, which can be used to organize data, compile reports, and analyze outcomes.
 
Conducts new hire  orientation training in the area of Health Services.
 
Directly responsible for training and monitoring for all screens and assessments, treatments, and follow-up for Family Advocate, Family Support Specialists.
 
Trains, monitors, and coaches all Family Advocates and Family Support Specialists on effective customer service.
 
Implements effective ongoing monitoring system to ensure compliance via data management system and monitoring of Family Advocate, Family Support Specialists. 
 
Ensures that 30, 45, and 90 screens and timelines are met and not missed by Family Advocates and Family Support Specialists.
 
Ensures all contact and follow-up with parents is documented in the case notes by Family Advocates and Family Support
 
Ensures that Family Advocates and Family Support Specialists follow-up and document all efforts on missed or past due physicals, 30, 45, 90 screens and assessments based on agency’s timeline in case notes.
 
Ensures that Family Advocates and Family Support Specialists contact families based on agency’s timeline for failed screens and assessments to ensure children receive rescreens and/or treatment and all efforts are documented in case notes.
 
Assists various types of transition services to children and families are occurring by the Family Support Specialist six months prior to a child’s third birthday.
 
Implements quality control procedures that monitor the quality of service provided to Head Start and Early Head Start families.
 
Implements on-going monitoring procedures that monitor the maintenance of records/files at the center level to ensure proper record keeping.
 
Monitors all child and family data in the agency’s database or other designated database.  Utilize this database to formulate electronic tracking systems, which can be used to organize data, compile reports, and analyze outcomes.
 
Provides on-going monitoring of the Health service delivery area to ensure compliance with the Performance Standards and licensing regulations
 
Analyzes data, prepares and submits reports weekly, monthly, quarterly, and/or annually to Operations’ Assistant Head Start Director(s) or designee as directed.
 
Communicates with staff, parents, and the general public in a courteous and respectful manner.
 
Meets regularly with Operations’ Assistant Head Start Director(s) or designee to present information and discuss status of departmental initiatives.
 
Reviews and monitors agency database required records and files at center level weekly to ensure proper record keeping required for compliance with performance standards for Head Start and Early Head Start.
 
Assists Operations’ Assistant Head Start Director(s) with staff training in-service area requirements and regulations.
 
Provides on-going monitoring of the service delivery area to ensure compliance with the Performance Standards and licensing regulations.
 
Assists Assistant Head Start Director(s) to establish community relationships to maximize resources that will benefit Head Start and Early Head Start families and contribute to attaining agency in-kind goal.
 
Submits weekly reports to Assistant Head Start Director(s) regarding findings at center level:  quality of service delivery, compliance or non-compliance issues, staff needs, etc.
 
Meets periodically with Center Directors and executive management to assess program status and performance and help develop remedies.
 
Provides ongoing training and support to Center Directors and direct service staff related to health services.
 
Provides service area orientation to new staff.
 
Develops, updates/amends protocols/standard operating procedures (SOPs) for Health service delivery area to meet Head Start performance standards.
 
Develops and implements ongoing monitoring procedures that ensure delivery of high quality health services to our Head Start and Early Head Start children and families, and ensure adherence to SOPs.
 
Serve as a resource to center staff and parents regarding Health service area requirements/objectives.
 
Applies knowledge of child and adult wellness to establish goals and develop measurable outcomes for the Health service delivery area.
 
Establishes community partnerships that will benefit Head Start/Early Head Start children and families.
 
Collects, compiles, and analyzes data and information related to Health Services, and prepare and submit/present related reports.
 
Attends and contributes to meetings with management team to review and analyze program and or service area operations and performance; assist in planning for continuous improvement of health services.
 
Meets regularly with various management groups to present information, discuss status of programmatic or departmental initiatives.
 
Collaborates with other Coordinators to ensure that health services is appropriately integrated with other service delivery areas.
 
Ensures that all Head Start and Early Head Start children receive scheduled screenings and/or assessments in accordance with performance standards and state licensing.
 
When children are in need of a required health service, follows up to ensure that service has been provided and documented appropriately.
 
Ensures that EPDST schedule is followed according to Performance Standards and/or state licensing, whichever one is more stringent for Head Start and Early Head Start.
 
Facilitates Health Advisory Committee.
 
Responsible for any task assigned to this position in Operations’ Standard Operating Procedures/Protocols.
 
Ensures EHS transitions start 6 months prior to child’s third birthday.
 
Other duties as assigned.
 
 
Supervisory Responsibilities    
 
The Health Coordinator carries out supervisory responsibilities in accordance with the organization’s policies and procedures, the Head Start Performance Standards, the Indiana state licensing regulations, the collective bargaining agreement and applicable laws.  Responsibilities include interviewing, selecting, and training employees; monitoring,  performing observations and assessments, planning, assigning, and directing work; appraising performance; reviewing and disciplining employees; addressing complaints and resolving problems.
                                               
Fill in for vacant Family Advocates positions as needed.
                                                
 
Competencies                                           
 
To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
 
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
 
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
 
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
 
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
 
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
 
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
 
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
 
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
 
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
 
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
 
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
 
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
 
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
 
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
 
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
 
 
Qualifications
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
Education and/or Experience                                               
 
RN or Bachelor Degree in education or health related field.  Master's degree preferred and four or more years related experience in social service, or a health related field; 2-4 years of supervisory experience; and knowledge of Public Health systems.
 
 
 
Language Skills                                                   
 
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
 
Mathematical Skills                                           
 
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.
 
 
Reasoning Ability                                               
 
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
 
 
Computer Skills                                                   
 
To perform this job successfully, an individual should have knowledge of Contact Management systems; Internet software; Order processing systems; Payroll systems and Word Processing software.
 
 
Certificates, Licenses, Registrations
 
CPR and First Aide certifications.  Universal Precautions
 
                                   
Physical Demands
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and taste or smell. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
 
 
Work Environment
 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts and fumes or airborne particles. The noise level in the work environment is usually moderate.
 

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Family Development Services is an Equal Opportunity Employer.