Family Development Services
Family Development Services  
Position:  Family Advocate Supervisor
Location:  Indianapolis, IN
Job Id:  281
# of Openings:  1

Family Development Services
Job Title:                Family Advocate Supervisor
Department:          Operations
Reports To:            Assistant Head Start Director for Service Delivery
Grade:                     11C
FLSA Status:          Exempt
Prepared By:          Head Start Director, Assistant Head Start Director-Services Delivery area
Prepared Date:       6/19
Approved By:         Executive Director
Approved Date:   
Supervise assigned Family Advocates and Family Support Specialists.  Provide expertise and implement on-going monitoring procedures to ensure Family Partnership Services are delivered in accordance to the Head Start Performance Standards, applicable federal and state laws and regulations, and the outcome measures required by the agency.
Provide expertise and implement quality assurance measures for Head Start/Early Head Start to ensure quality service delivery that meets the Head Start Performance Standards, applicable federal and state laws and regulations and the outcome measures required by the agency.
Reviews and evaluates the monitoring systems for the Head Start and Early Head Start program through data management, observations, and analyzing data for trend.  Conducts follow-up to ensure that performance standards, licensing, and outcomes measures required by agency are met within appropriate timeline.
The incumbent must be able to make independent decisions within his/her realm of responsibility, and must be able to effectively manage multiple projects and requirements, and work with internal and external personnel in order to attain
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Implements quality assurance procedures that monitor the quality of service provided to Head Start families.
Implements on-going monitoring procedures that monitor the maintenance of records/files at the center level to ensure proper record keeping.
Monitors all child and family data in the agency’s database or other designated database.  Utilize this database to formulate electronic tracking systems, which can be used to organize data, compile reports, and analyze outcomes.
Assists with orientation training in the area of Family Partnerships.
Provides on-going monitoring of the Service Delivery area to ensure compliance with the performance standards and licensing regulations
Analyzes data, prepares and submits reports weekly, monthly, quarterly, and/or annually to Assistant Head Start Director Service Delivery or designee as directed.
Provides ongoing training and support to direct service staff regarding service area requirements.
Supports and monitors parent education and resources provided by Family Advocates (mental, medical, nutrition, financial literacy and dental) and the opportunity for parent involvement as well as input in accordance with the performance standards and agency policies.
Provides service area orientation to new staff in coordination with Center Directors, and managers.
 Attends out-of-town conferences as needed.
Coaches Family Advocates and classroom staff on conducting effective parent engagement network meetings, Family Learning Parties and parent orientations.
Observes parent meetings and meets with Family Advocate and Center Director to discuss observations, positives and areas needing improvement.
Communicates with staff, parents, and the public in a courteous and respectful manner.
Actively engages with contacts in the community and in the development of partnerships in programming for the children and families.
Provides quality assurance for at least 3 monthly parent committee meetings, and submit quality assurance reports.
Develops and implements quality control procedures that monitor the quality of service delivery for Service Delivery Area to ensure compliance with the performance standards and licensing regulations.
Provides input into the development of measurable outcomes for service area.
Coordinates, plans, and implements Fatherhood services and collaborations.
Provides coaching for Center Directors for “Parent Meetings” and “Parent Orientations”.
Collaborates with other coordinators, parents and managers in the development and implementation of the Family and Community Engagement Plan for the agency.
Conduct weekly QA’s on services provided to parents by Family Partnership staff
Conducts follow up on action plans with the Operations staff.
Other duties as assigned.
Supervisory Responsibilities                                                
The Family Advocate Supervisor will be responsible for supervising Family Advocates and Family Support Specialist as designated. Carries out supervisory responsibilities in accordance with the organization’s policies and procedures, the Head Start Performance Standards, the Indiana state licensing regulations, the collective bargaining agreement and applicable laws.  Responsibilities include interviewing, selecting, and training employees; monitoring,  performing observations and assessments, planning, assigning, and directing work; appraising performance; reviewing and disciplining employees; addressing complaints and resolving problems.
In the absence of the ERSEA, Health, or PFCE Coordinator will assist with the supervision of department staff and duties.
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience      
Bachelor's degree in Social Work or related field required along with 3 or more years related experience in working with diverse families in poverty, organizing families and community events.  Experience required in coaching, mentoring, supervising, monitoring, and training staff on providing quality services, education, and customer service to parents and children.  2 years of management experience preferred.  Demonstrated leadership ability and roles required.
Language Skills                                                   
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills                                                      
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.
Reasoning Ability                                               
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills                                                  
To perform this job successfully, an individual should have knowledge of Database software; Internet software and Word Processing software.
Certificates, Licenses, Registrations
Universal Precautions
Other Qualifications      
Must have valid driver's license and auto insurance.  Must be available for daily local travel.   Must have transportation and be available for local travel on a daily basis.    Must be able to work evenings and weekends when needed.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

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Family Development Services is an Equal Opportunity Employer.