Position:  Software Support Specialist- Ireland
Location:  Sligo, Ireland
Job Id:  185
# of Openings:  1

Job Purpose:

The Software Support Specialist is responsible for supporting the client and company with software
maintenance and assisting the developers in new applications and programs.

Duties and Responsibilities:
 Deliver solutions by identifying problems, researching answers, and guiding users through
corrective steps
 Educate clients and explain the features and functionality of software applications
 Use outstanding customer service to troubleshoot and resolve issues in a timely manner
 Provide telephone, email, live chat, and remote support to clients
 Improve system performance by identifying issues and recommending changes
 Continue product expertise by updating job knowledge, education training, and maintaining
personal networks
 Take on additional responsibilities and projects as needed

 Excellent problem-solving, communication and, interpersonal skills along with patience, a
customer-friendly attitude, and the ability to work in a team environment
 Technology background a must
 Ability to troubleshoot and resolve difficult problems
 Strong work ethic and high level of initiative and efficiency
 Great communication skills that can be tailored to the client’s needs
 Ability to learn quickly in a self-directed environment with minimal supervision
 College degree, technical coursework, or 1+ years in a technical support environment
 Customer and team focused attitude
 Technology certifications are a plus
Working Conditions:
Typical work environment

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