Position:  Customer Service Agent I
Location:  Atlanta, GA
Job Id:  154
# of Openings:  1

Job Purpose:      
The Customer Service Agent will make contact attempts to facilitate document negations for the installation of telecommunications equipment with building management/owners and appropriate governing organization.
 
Duties and Responsibilities:
  • Research contact information of building owners, property managers, and superintendents with the goal of establishing meetings to secure Right of Way.
  • Maintains phone lines and report details by entering information into database.
  • Document creation to complete appropriate contract with client.
  • Development of spreadsheets reports to track progress of assigned work.
  • Follow-up with appropriate building management to assure commitments are met.
Qualifications: 
  • Web based research background necessary.
  • Proficient with Microsoft Office suite of products.
  • Excellent verbal, written, phone, and interpersonal skills.
Working Conditions: 
Routine outdoor and office conditions.
 
Physical Requirements: 
Walking, driving
 
Direct Reports:
None
 
Pay Definition/Metrics: 
Non-exempt

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