Position:  Software Support Specialist
Location:  Holmdel, NJ
Job Id:  195
# of Openings:  1

Job Purpose:            
The Software Support Specialist is responsible for supporting the client and company with software maintenance and assisting the developers in new applications and programs.
Duties and Responsibilities:
  • Deliver solutions by identifying problems, researching answers, and guiding users through corrective steps
  • Educate clients and explain the features and functionality of software applications
  • Use outstanding customer service to troubleshoot and resolve issues in a timely manner
  • Provide telephone, email, live chat, and remote support to clients
  • Improve system performance by identifying issues and recommending changes
  • Continue product expertise by updating job knowledge, education training, and maintaining personal networks
  • Take on additional responsibilities and projects as needed
  • Excellent problem-solving, communication and, interpersonal skills along with patience, a customer-friendly attitude, and the ability to work in a team environment
  • Technology background a must
  • Ability to troubleshoot and resolve difficult problems
  • Strong work ethic and high level of initiative and efficiency
  • Great communication skills that can be tailored to the client’s needs
  • Ability to learn quickly in a self-directed environment with minimal supervision
  • College degree, technical coursework, or 1+ years in a technical support environment
  • Customer and team focused attitude
  • Technology certifications are a plus
Working Conditions:
Typical office environment

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