Position:  Reservations Associate
Location:  The Ridge Hotel, WI
Job Id:  173
# of Openings:  2

Part Time Weekends (Friday-Sunday) 15-18 hours
 
Processes reservations by mail, telephone, fax or central reservation systems referral.
Processes reservations from the sales office, other hotel departments, and travel agents.
 Knows the type of rooms available as well as their location and layout.
Knows the selling status, rates, and benefits of all packages plans.
Knows the credit policy of the hotel and how to code each reservation.
Creates and maintains reservation records by date of arrival and alphabetical listing.
Prepares letters of confirmation.
Communicates reservation information to the front desk.
 Processes cancellations and modifications and promptly relays this information to the front desk.
Understands the hotel's policy on guaranteed reservations and no-shows.
Processes advance deposits on reservations.
Tracks future room availabilities on the basis of reservations.
 Handles daily correspondence. Responds to inquiries and makes reservations as needed.
Makes sure that files are kept up to date.
Maintains a clean and neat appearance and work area at all times.
Promotes goodwill by being courteous, friendly, and helpful to guests, mangers, and fellow employees.
Gathers information about areas of interest in order to target more clients in particular seasons.
 

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