Position:  Guest Service Agent
Location:  The Ridge Hotel, WI
Job Id:  170
# of Openings:  2

Guest Service Agent
Year Round Full Time Position
Benefits include free golf, discounts on restaurants, spa, hotel & golf shop.  Monthly associate golf outings and luncheons.

Primary responsibilities include, but are not limited to, the following:
•    Greet and welcome guest upon arrival.  Register guest into the computer, verifying reservation, address, and credit information.
•    Accept payment for guests’ accounts both at the time of registration and at checkout.  Maintain a house bank and make a deposit and accurate report of receipts daily.  Cash and exchange currency for guests.
•    Handles confidential information, including guest records, with a high degree of integrity.
•    Answers and routes calls as appropriate.
•    Responsible for cash drawer and contents and transactions during shift.
•    Records pertinent guest information in the pass on log.
•    Post miscellaneous charges as requested.
•    Answer commonly asked questions and record wake-up call information.

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