Position:  Director of Events
Location:  The Ridge Hotel, WI
Job Id:  271
# of Openings:  1

GENERAL DESCRIPTION
Manages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team, including the Event Managers, Event Coordinators and Administrative Assistant. Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and associate satisfaction and for managing the financial performance of the department.
EDUCATION/EXPERIENCE
  • Four-year college degree or equivalent preferred. 2 years’ experience in the event management, food and beverage, sales and marketing, or related professional area. Delphi experience is highly encouraged
ESSENTIAL FUNCTIONS
Primary responsibilities include, but are not limited to, the following:
  • Performing departmental activities to meet financial goals, to include strategic planning, goal setting, and contract review.
  • Strong attention to details
  • Strong communication skills. It’s imperative this individual have a communication style that reflect the property and department as professional, courteous & knowledgeable.
  • Meet & greet in-house clients on a daily basis
  • Ability to meet deadlines while all while multitasking a number of projects on a daily basis
  • Ability to analyze situations and make decisions quickly
  • Proficient computer skills; Work, Excel, Power Point, Delphi
  • Experience or knowledge of hotel operations
  • Ability to work a varying schedules based on hotel needs
  • Assigns all events turned over to Event Planning team.
  • Detail golf groups & weddings as needed to support teams workload
  • Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
  • Leads discussions to review event complexity and proactively avoid service challenges and failures.
  • Ensures the property is apprised of all groups that will impact property operations.
  • Manages customer budgets to maximize revenue and meet customer needs.
  • Maintains inventories to maximize customer satisfaction and revenue opportunities.
  • Works with highly complex or high profile groups when financial impact will be significant
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SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of the time performing each function to be solely determined by the director based upon departmental and hotel needs.
  • Preparing weekly, monthly & quarterly reports
  • Responsible for departmental expenses. Must be able to manage their departmental checkbooks
  • Responsible for onboarding & training of all new associates within their department.
  • Leads the catering menu development process.
  • Champions all standards, policies and procedures for the Event Planning team.
  • Leads Event Management meetings
  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction.
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance.
  • Empowers employees to provide excellent customer service.
  • Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
WORKING CONDITIONS AND PHYSICAL DEMANDS
  • Use of Computer Keyboard
  • Interact Verbally and Online
  • Access to Meeting Rooms & Golf Courses
  • Occasional Light Lifting and Event Set-up
  • Software to include but not be limited to Microsoft Office, Delphi, PMS systems

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