Position:  Director of Events
Location:  The Ridge Hotel, WI
Job Id:  271
# of Openings:  1

Manages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team, including the Event Managers, Event Coordinators and Administrative Assistant. Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and associate satisfaction and for managing the financial performance of the department.
  • Four-year college degree or equivalent preferred. 2 years’ experience in the event management, food and beverage, sales and marketing, or related professional area. Delphi experience is highly encouraged
Primary responsibilities include, but are not limited to, the following:
  • Performing departmental activities to meet financial goals, to include strategic planning, goal setting, and contract review.
  • Strong attention to details
  • Strong communication skills. It’s imperative this individual have a communication style that reflect the property and department as professional, courteous & knowledgeable.
  • Meet & greet in-house clients on a daily basis
  • Ability to meet deadlines while all while multitasking a number of projects on a daily basis
  • Ability to analyze situations and make decisions quickly
  • Proficient computer skills; Work, Excel, Power Point, Delphi
  • Experience or knowledge of hotel operations
  • Ability to work a varying schedules based on hotel needs
  • Assigns all events turned over to Event Planning team.
  • Detail golf groups & weddings as needed to support teams workload
  • Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
  • Leads discussions to review event complexity and proactively avoid service challenges and failures.
  • Ensures the property is apprised of all groups that will impact property operations.
  • Manages customer budgets to maximize revenue and meet customer needs.
  • Maintains inventories to maximize customer satisfaction and revenue opportunities.
  • Works with highly complex or high profile groups when financial impact will be significant
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of the time performing each function to be solely determined by the director based upon departmental and hotel needs.
  • Preparing weekly, monthly & quarterly reports
  • Responsible for departmental expenses. Must be able to manage their departmental checkbooks
  • Responsible for onboarding & training of all new associates within their department.
  • Leads the catering menu development process.
  • Champions all standards, policies and procedures for the Event Planning team.
  • Leads Event Management meetings
  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction.
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance.
  • Empowers employees to provide excellent customer service.
  • Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
  • Use of Computer Keyboard
  • Interact Verbally and Online
  • Access to Meeting Rooms & Golf Courses
  • Occasional Light Lifting and Event Set-up
  • Software to include but not be limited to Microsoft Office, Delphi, PMS systems

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