Position:  Group Sales Manager
Location:  The Ridge Hotel, WI
Job Id:  272
# of Openings:  1

Enjoy Lake Geneva from the Comfort of The Ridge Hotel

The Ridge Hotel, proudly managed by Paloma Resort Properties, is seeking a positive, talented, aggressive, energetic, highly creative and self-motivated Group Sales Manager with a strong history of closing to join our team on a full-time basis. This position will solicit, negotiate and book new and repeat business through various efforts to support The Ridge Hotel's business in rooms and food & beverage within the Chicago Market. Position has the ability to be a remote position based on candidates experience.

The Group Sales Manager will report to the Director of Sales, and will work closely with the hotel’s sales & conference services team.

The Ridge Hotel features 146 guest rooms and suites along with a variety of Culinary options and 10,000 square feet of exceptional event space. Our staff works tirelessly to ensure every detail of your stay with us meets your expectations. Whether you are looking for an evening or a week, we are ready; for business or pleasure, a casual night or for the wedding of your dreams, you will not be disappointed in the resort facilities, amenities and staff.

This opportunity offers a competitive salary plus commission package, along with benefits including health, dental, life, additional supplemental options, and 401k 


Represent the company - As a representative of the Company and hotel, professionally approach and communicate with current and prospective customers. Knowledge of market, positioning of hotel and amenities. 
Understand booking patterns, trends, high demand times, and events in the market. Convey a strong belief in the hotel and confidently discuss hotel features, services and advantages.

Research, Identification & Sales Development - Research and understand demand generators, new business sources, the internet as a prospecting tool, community involvement and networking. Research competing hotels and identify sales strategies. Understand and use industry reports like STR Reports, etc. Develop effective sales strategies to counter the competition. Develop valuable business relationships that result in additional sales and new customers. Research each customers business, hospitality needs, identify who to talk to and how to get sales closed. Monitor customer preferences to determine focus of sales efforts. Research and identify new business opportunities for the hotel including reaching out to event planners and staying abreast of local events. Represent the Company at trade association meetings to promote hotel.

Proactive and Creative Sales - Exercise creativity, discretion and independent judgment in determining how to assemble an event to suit each customer's taste. Give full attention to what customers are saying, taking time to understand the points being made and asking questions as appropriate. Conduct site visits and prepare original, creative proposals tailored to address the needs of and to impress the customer. Develop solutions to any cost concerns and resolve any challenges or problems. Aggressively pursue all appropriate opportunities for customer solicitation and relationship building. Aggressively engage in creative networking, uncovering and cold calling prospective clients to generate activity for future business.

Negotiate and Close Sales - Influence and convince customers to select the hotel for their hospitality needs. Negotiate terms and reconcile differences. Develop contingency plans and act promptly and effectively when closing problems arise. Recognize customers for loyalty and/or accept feedback. Identify and secure business to fit the yield strategy. Sell to fill need dates. Sell and up-sell hotel services to meet/exceed sales and revenue objectives. Capture all profitable business. Attain/exceed sales goals and profitability. Directly responsible for achieving production numbers established by booking goals and outside sales activities. Communicate sales activities with peers and superiors.

Account Management - Develop and maintain constructive and cooperative working relationships with clients and others in the course of their event planning. After securing business, deliver a high level of customer service with key decision makers, solve customer problems, meet commitments, seek customer input and anticipate customer needs. As appropriate, meet the customer at the event, ensure proper event set-up and customer satisfaction. Take initiative to solve any problems by liaison with other hotel managers.

Administration - Maintain accurate and up-to-date records of all sales and transactions, within the resort software. Complete all required and requested reporting in a timely and accurate manner. Provide management with accurate information and comply with corporate policies and procedures as well as government laws and regulations. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.


Education and Experience:

- A four-year college degree in hospitality management, marketing, business or related degree or equivalent experience.

- Two or more years of sales related experience.

- Familiarity with hospitality industry preferred.

- Midwest Market Sales Experience preferred.

- Knowledge of Chicago Corporate Market a plus.

- Ability to travel locally and overnight.

Skills and Abilities:

- Possess knowledge of hospitality, business and basic accounting principles and practices. Effective listening, verbal, written, negotiation and closing skills. Ability to assess customer needs, understand market dynamics and prepare presentations/proposals tailored for individual customers. Ability to meet/exceed expectations for prospecting calls, appointments, presentations, proposals and closes. Ability to achieve customer satisfaction.

- Strong professionalism, diplomacy, selling skills and work habits. Ability to remain positive, resourceful and improvise while working in a fast-paced environment. Organizational skills that result in accurate, timely and thorough work. Ability to compile facts and figures, analyze information and arrive at logical conclusions and sound business decisions.

- Knowledge of and ability to operate a computer, calculator, phone and other office equipment. Must satisfy and comply with the legal requirements for employment within the jurisdiction.

Lake Geneva/Chicago Area

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