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Position:  Front Desk Associate: Holiday Inn
Location:  Livonia, MI
Job Id:  555
# of Openings:  1

The Holiday Inn in Livonia is looking for a Front Desk Associate to join our team!

As a Front Desk Agent, you should combine a pleasant personality with a dynamic professional attitude and possess a natural talent for customer service.  You will ensure our guests feel welcomed and as though they can get anything they might want or need.

ESSENTIAL FUNCTIONS:
•    Go above and beyond the guests’ expectations at every opportunity
•    Ensure front desk is clean and free from clutter and has all necessary hotel information
•    Check guests in, ensuring proper credit is received, special requests are noted and fulfilled
•    Answer the telephone in a professional and friendly manner and assist caller with any questions
•    Maintains professional working relationships and communicates with all departments
•    Resolves guest problems quickly, efficiently, and courteously
•    Promote and sell special hotel programs, special rate packages and upgrades when appropriate
•    Maintain an up to date working knowledge of all hotel amenities as well as any local special events
•    Solicit guest feedback 
•    Follow cash drawer policies and procedures
•    Perform other duties as requested by management

COMPETENCY:
•    Exceptional communication and interpersonal skills (Proficiency in English (verbal and written))
•    Excellent organizational and multitasking abilities
•    Previous cash-handling experience
•    Ability to lift/move up to twenty pounds
•    Previous experience with office machines (fax machines, printers, etc.) and MS Office
•    High School diploma/GED or higher

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