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Position:  Front Desk HI Livonia
Location:  Livonia, MI
Job Id:  785
# of Openings:  1

The Holiday Inn in Livonia is looking for a Front Desk Associate to join our team!

As a Front Desk Agent, you should combine a pleasant personality with a dynamic professional attitude and possess a natural talent for customer service. You will ensure our guests feel welcomed and as though they can get anything they might want or need.

ESSENTIAL FUNCTIONS:

  • Go above and beyond the guests’ expectations at every opportunity
  • Ensure front desk is clean and free from clutter and has all necessary hotel information
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled
  • Answer the telephone in a professional and friendly manner and assist caller with any questions
  • Maintains professional working relationships and communicates with all departments
  • Resolves guest problems quickly, efficiently, and courteously
  • Promote and sell special hotel programs, special rate packages and upgrades when appropriate
  • Maintain an up to date working knowledge of all hotel amenities as well as any local special events
  • Solicit guest feedback
  • Follow cash drawer policies and procedures
  • Perform other duties as requested by management

COMPETENCY:

  • Exceptional communication and interpersonal skills (Proficiency in English (verbal and written))
  • Excellent organizational and multitasking abilities
  • Previous cash-handling experience
  • Ability to lift/move up to twenty pounds
  • Previous experience with office machines (fax machines, printers, etc.) and MS Office
  • High School diploma/GED or higher

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