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Position:  Assistant General Manager Holiday Inn Express Romulus
Location:  Romulus, MI
Job Id:  671
# of Openings:  1

Assistant General Manager
  • Manage the day-to-day operations of the hotel while maintaining a forward looking perspective.
  • Oversees all employees in the absence of department managers.
  • Integration of front desk, housekeeping, and Food and Beverage departments into a successful efficient operation.
  • Meet and exceed guest expectations by using leadership skills, customer service standards, and staff training to create an outstanding guest experience.
  • Develop a quality team through successful planning and recruitment of employees.
  • Determine training requirements and ensure all team members are adequately trained.
  • Construct efficient work schedules following all Labor Management processes.
  • Assist in the preparation of the budget, understand budget targets and monitor profitability of all departments using reporting tools.
  • Implement and evaluate policies and procedures for the successful operation of the departments.
  • Resolve guest complaints and create action plans around them so they do not continue to occur.
  • Ensure that all reservations are entered correctly into the system and that the property is prepared for guests’ stay.
  • Respond to inquiries and solve a wide variety of problems.
  • Participate in the development of pricing and promotional strategies including implementing and monitoring staff sales incentives.
  • Create a culture of teamwork, communication and positive, can-do attitudes.
  • Develop and maintain quality assurance programs for housekeeping.
  • Develop a high performing team through successful planning, coaching and recruitment of employees.
  • Ensure proper communication to front line associates regarding all relevant information.
  • Maintain confidentiality and a professional demeanor during guest and employee situations.
    High school diploma or General Education Certificate is required.   Additional studies in hospitality are encouraged.  Previous Hotel Management Experience is required. Food and Beverage Experience is preferred. 
    Knowledge, Skills and Ability 
  • Must have the ability to speak, understand, read and write the English language.
  • Must be able to multi-task effectively in a busy office and public atmosphere.
  • Must have the ability to apply appropriate resolution to stressful situations.
  • Must read and understand the Employee Handbook. 
  • Must be able to follow policy and perform to enhance professionalism in appearance and behavior.
  • Must be able to perform basic computer skills (including Excel, Word, and E-Mail).
  • Must be capable of performing all hourly functions and operating all equipment in hotel.

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