Position:  Sales Support Intern
Location:  Troy, MI
Job Id:  578
# of Openings:  1

SALES SUPPORT, INTERN – Deltar Fasteners
ITW Description:
Illinois Tool Works Inc. (NYSE: ITW) is a diversified manufacturing company that delivers specialized expertise, innovative thinking and value-added products to meet critical customer needs in a variety of industries.   ITW, with approximately 18 billion dollars in global revenues, operates 7 major segments with businesses in 56 countries that employ approximately 55,000 women and men. These talented individuals, many of whom have specialized engineering or scientific expertise, contribute to our global leadership in innovation. We are proud of our broad portfolio of more than 10,000 active patents.
Division Description: 
ITW Deltar Fasteners serves all the major OEMs and their tier suppliers with plastic fasteners totaling approximately $260M in revenues. Units include:  Frankfort, IL;  Chippewa Falls, WI and our Commercial Sales and Engineering in Troy, MI. 
The division drives profitability by leveraging its innovative solutions and application engineering.  In addition to ITW’s industry leading research and development capabilities, ITW Deltar Fasteners enhance our customers’ competitive advantage by…
  • Maintaining advanced engineering and manufacturing facilities in NA.
  • Exchanging product, process and benchmarking information with sister units worldwide.
  • Continually improving processes, material and designs to ensure every product exceeds customer specifications while providing unparalleled value.
This position is located in Troy, MI.
Position Summary:
Intern will report directly to the Sales Manager and will be responsible for sales support activity.
Time Frame:  3-6 Months
Hours:  30-40 Hours per Week
Primary Responsibilities:
  • Interface between ITW Management, Sales professionals and Operations staff
  • Administrative sales responsibility which involves working directly with customer engineering and purchasing personnel related to quote criteria
  • Project Management responsibilities being a point of contact for the customer both internal and external, which includes data entry of Bill of Materials, data entry into quote system, creating sales literature and working with operations and sales personnel
  •  Fax, copy, email documentation as needed
  • Create – Enhance PowerPoint’s  for presentations
  • Create excel spreadsheets
  • Maintain forecast database (SAPHRAN software) to enable accurate forecast planning and revenue reporting
  • Coordinate updating Part boards (board showing parts, Customers, Part Numbers and Descriptions).
  • Assist with Customer Quoting Process: Entry of quote information. This process will take several minutes per each quote. This will help tremendously and also you would get a good understanding of the important factors to consider when quoting
  • Organize parts area
  • Prepare and set up shipment activities both in and out of the US using UPS, FedEx….
  • Others tasks and duties as assigned
Required Skills:
  • 1-2 years education in related field
  • Strong computer skills:
    • Word, Flow Charts, PowerPoint, Excel (including formulas, formatting and pivot tables a plus)
  • Strong organizational Skills, ability to prioritize work
  • Solid math skills (needed for entering formulas ensuring accuracy of formulas)
  • Good communication skills
  • Attention to Detail Required
    • Someone who can look at information and decide if it makes sense, not just a data entry person
  • Quick learner – i.e. ability to learn new software and understand directions
  • Reliable/dependable – shows up to work on time, meets deadlines
  • Problem resolution skills – able to think through problems resulting in proper course of action
  • Ability to work well under pressure of deadlines and handling of multiple requests from different team members
  • Able to work independently and in a team environment
  • Self-motivated: 
    • Ambition and drive to succeed in fast paced automotive industry
    • Confident / energetic but not afraid to ask questions
  • Past experience related to customer service or project management helpful
  • Past experience with:
    • Outlook email system helpful

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