Indiana Fertility Institute (IFI), located on the north side of Indianapolis, is dedicated to helping couples realize their dream of growing a family. Our mission is to be the premiere source in Indiana for fertility treatment and related services with a level of care that is unsurpassed in its compassion and success. Patients choosing IFI, you can count on us to provide individualized compassionate care with the most advanced fertility treatment available. With over 130 years of combined experience and having assisted thousands of patients, our staff brings a set of skills and experiences to enhance your care.
Every team member commits to the number one job responsibility to deliver the most remarkable patient experience, in every dimension, every time, and understand how he or she contributes to the vision of achieving that commitment to patients and families. Our Healthcare Financial Coordinator is responsible for front desk activities within the practice but more specifically focused on the financial aspects of the front office such as collecting payments and financial counseling for patients.
Check in and out patients including any collection of fees
Meets with Patients for financial counseling
Maintain accurate payment information in patient record. Communicate with the Nurse Coordinator/Finance Team regarding status of patient treatment options.
Prepare refund check requests and properly documented such requests before passing them on for approval by the Practice Manager.
Strong follow-up and organization skills.
Obtains Pre-certifications and Prior Authorizations
Submitting claims to insurance
Posting payments, processing checks as needed
Responsible for daily deposits
Answer billing questions form patients as needed
Respond to patient calls/correspondence regarding billing questions, financial policies, claims submission, etc.
Education and/or Experience:
High School Diploma or equivalent; college preferred
Fertility clinic experience preferred
1-3 years work experience in similar or related position or other office environment
Excellent written and verbal communication skills
Ability to work weekends, evenings and holidays, on a rotating basis with other teammates