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With offices in Chicago, New York, San Francisco and Washington, DC, CFSI is a fast-paced, entrepreneurial and highly collaborative environment.

Position:  Manager, Human Resources & Talent
Location:  Chicago, IL
Job Id:  150
# of Openings:  1

The Center for Financial Services Innovation (CFSI) is the nation’s authority on consumer financial health.  CFSI leads a network of financial services innovators, helping them develop and provide high-quality products and services that better meet the needs of consumers – especially those who are struggling.  CFSI informs, advises, and connects its network to seed the innovation that will transform the financial services landscape. With offices in Chicago, New York, San Francisco and Washington, DC, CFSI is a fast paced, entrepreneurial and highly collaborative environment seeking people who share our values of innovation, passion, excellence, impact and directness.


As part of a small organization, the Human Resources and Talent Manager will have the opportunity to wear many hats at CFSI.  The role contributes to all aspects of motivating, managing, and retaining people at our organization. From bringing in talented individuals by running our talent acquisition processes, to working in partnership with the VP of Organizational Effectiveness to develop training and development initiatives, the position supports the spectrum of talent acquisition, talent management, and human resources operations needs of the organization.  The role will be located in our Chicago office.


This role will be based in CFSI's Chicago office.


Human Resources Operations:
  • Serve as the first point of contact for employees relative to human resources policies, procedures and matters of concern
  • Conduct new employee orientations and ensure all paperwork and files for new hires are processed and stored according to protocol
  • Conduct exit interviews and handle process for separating with employees
  • Create reports and analyze data which may include turnover, exit survey responses, and headcount reports
  • Assist with coordination and execution of year end activities, including promotions, transfers, compensation,  and performance calibrations
  • Ensure legal and contractual compliance by monitoring and implementing applicable HR laws and regulations by location (federal, state, local)
  • Support the payroll process by providing accurate and timely updated benefits, salary, and leave information to accounting
  • Manage benefits administration through strong vendor management and manage benefits enrollment process each year
  • Special projects as assigned/requested

Talent Acquisition:
  • Leads hiring process by coordinating job postings on websites, reviewing resumes, screening and interviewing candidates for assigned positions, and coordinating reference and background checks with third party administrator
  • Partner with hiring managers to ensure a smooth recruiting and onboarding process
  • Maintain various reports/metrics for candidate referral sources, posting sites/resources, recruiting expenses
  • Special projects as assigned/requested

Talent Management:
  • Lead performance management process to include; project management, administration of our performance management software, answering questions, train employees, and development of education and tools
  • Assist with scheduling, materials development and coordination of all training and development projects
  • Assist with compiling talent management reports to include succession planning and talent analytics
  • Lead special projects, as assigned

  • 5 years of experience in progressive human resources, experience with recruitment and talent management required
  • Outstanding ability to coordinate and perform both routine and complex administrative duties with strong attention to detail
  • 2- 5 years experience managing payroll and benefits administration
  • Excellent project and stakeholder management skills
  • Excellent interpersonal skills to appropriately represent organization in person and on the telephone
  • Experience working with nonprofits a plus
  • Demonstrated ability to earn trust and appropriately handle confidential and sensitive information
  • High level of energy and the ability to work well with all across the organization
  • Ability to multi-task and be highly proactive around all functions of human resources, talent acquisition and talent management initiatives
  • Expert MS Office and Google software skills, experience with applicant tracking software, and strong technical/computer skills
  • Superior grammar, editing and proofreading skills
  • Strong professionalism, diplomacy, composure and flexibility
  • Ability to work independently and as part of a team.


Bachelor’s degree required. Professional in Human Resources (PHR or SPHR) preferred.

Our mission is very important to us, and we would like to know why you would like to be a part of CFSI. Please submit a compelling cover letter and resume with your application. The Center for Financial Services Innovation is an equal opportunity employer and strongly encourages submittals from diversity applicants. We provide equal opportunity employment to all individuals regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

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