Position:  Guest Services Clerk (West Towne)
Location:  Madison, WI
Job Id:  299
# of Openings:  1

Guest Services Clerk
Full/Part Time
Madison, WI- West Towne location
  • Required flexibility within department hours of 6a-9:30p.
  • Required open weekend availability for consideration.
Summary:  Provides excellent customer service by greeting all customers and offering assistance. Delivers value added services to customers by processing a variety of transactions such as money orders and transfers. Fields customer questions and complaints and provides administrative support to the front end.


Essential Duties:  Essential job duties for this position include the following items.


  • Handles customer inquiries and complaints
  • Answers phones and transfer calls
  • Processes returns and refunds
  • Ensures returned merchandise is returned to appropriate store department
  • Sells lottery tickets, processes money orders and transfers
  • Answers cashier assistance call, including scanning of alcohol/cigarettes for minor cashier
  • Performs cashier duties according to business needs
  • Balances cashier drawers, encode checks, create bank deposits and balance safe
  • Assigns and monitors break schedules for cashiers and baggers
  • Maintains clean work area
  • Demonstrates excellent customer service standards.
  • Works toward continuous quality improvement.
  • Upholds, supports and promotes all company policies and procedures.
  • Other duties as assigned.



  • High school diploma or general education degree (GED) preferred
  • 6 months previous grocery experience preferred


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