Position:  Front End Manager (West Towne)
Location:  Madison, WI
Job Id:  255
# of Openings:  1

Front End Manager
Madison, WI - West Towne location
  • Required availability within department hours 7am-10pm
  • Required open weekend availability for consideration.

Summary: The Front End Manager directs and coordinates activities involved in providing assistance and the delivery of value added services to customers at the service desk/and all front end activities. The Front End Manger ensures efficient processing of a variety of transactions such as money orders, transfers and supports business operations within the customer service department. The Front End Manager is required to assist customers and maintain complaint resolution as needed with an energetic demeanor. This position requires adhering to all procedural guidelines set by Metcalfe’s Market.


Essential Duties:  Essential job duties for this position include the following items. Other duties must be performed as assigned or required.


  • Supports the department’s staff efforts and works through timely response to questions, with a caring and appreciative attitude and demonstrated effectiveness in dealing with employee issues
  • Assists in planning and preparing bagger work schedules
  • Assigns associates to specific front end duties
  • Coordinates break bagger schedules
  • Ensures that front end associates adhere to policy and procedural guidelines
  • Scans cigarettes and tobacco products and alcohol for minor cashiers
  • Provides insight and input in department personnel decisions such as hire, discipline, reward and termination  
  • Performs effective coaching to associates
  • Maintains a safe work environment for employees, vendors and customers
  • Monitors and addresses customer issues or questions
  • Sustains a high level of product knowledge
  • Works toward continuous quality improvement
  • Upholds, supports and promotes all company policies and procedures
  • Other duties as assigned


Supervisory Responsibilities: The Front End Manager has supervisory responsibility for the Department including approximately 20 direct reports.


Qualifications:  To perform this job successfully, the Store Director must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and ability required. 



·       High School diploma/equivalent required, Associate’s degree (A.A.) or technical school training preferred

·       One or more years of management/supervisory experience in a fast-paced retail environment.

·       Must have strong people management skills.  


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