Position:  Special Events Manager
Location:  Wauwatosa, WI
Job Id:  483
# of Openings:  1

Special Events Manager
Wauwatosa, WI 
  • Flexible within department hours of 8a to 9p, including weekends and holidays.
Summary:  The Special Events Manager is responsible for overall Demo department operations at the store level. Coordinates special events and food demonstrations including all preparation before and after events. Works closely with vendors to ensure hosted events are successful and solicit feedback to evaluate event success. Maintain all vendor relations while managing departmental employee relations. This position requires working weekends and holidays, based on department staffing requirements. 
Essential Duties: 
  • Coordinates food demonstrations in collaboration with department managers to educate customers and encourage sales. 
  • Determines variety and quantity of demo products and department supplies to be ordered or produced, according to orders and/or sales projections.  
  • Monitor and control department costs and expenses; includes maintaining proper ordering and inventory control, ensuring proper weighing procedures, controlling shrink, and monitoring displays. 
  • Conducts inventories and cycle counts as required.  
  • Develops and achieves the departmental budget, such as departmental contribution to overhead, margin, gross profit, labor and purchase goals. 
  • Directs and schedules department personnel and activities; including timekeeping.  
  • Provides insight and input in department personnel decisions such as hire, discipline, reward and termination.   
  • Ensures proper training to all employees. 
  • Maintains accurate personnel records for all direct reports. 
  • Maintains a safe work environment for employees, vendors and customers. 
  • Observes sales floor and back stock conditions; takes action to correct areas of opportunity. 
  • Monitors and addresses customer issues or questions. 
  • Sustains a high level of product knowledge and product preparation.  
  • Works toward continuous quality improvement.
  • Stays current with changing company technology, including software programs. 
  • Leads, coaches, teaches and reinforces Metcalfe’s culture, customer service, and performance expectations to all Department employees. 
  • Upholds, supports, and promotes all company policies and procedures. 
  • Follows safe food handling and local health department standards. 
  • Other duties as assigned. 
Supervisory Responsibilities: The Special Events Manger has supervisory responsibility for the Demo Department, including approximately five (5) direct reports. 
  • High School diploma/equivalent required, Associate’s degree (A.A.) or technical school training preferred.
  • Previous event planning or coordination preferred. 
  • Previous grocery, product specialist, or culinary experience preferred. 
  • Must have strong people management skills. 
  • Project management and organizational skills. 
  • Value community, sustainability and a passion for food. 
  • Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment. 
  • Thorough knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, must be able to make timely and effective decisions. 

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