Position:  Head Cashier
Location:  Madison, WI
Job Id:  470
# of Openings:  1

Head Cashier
Madison, WI - Hilldale location
  • Flexibility required between 6a and 9p, including weekends and some holidays.
Summary: The Head Cashier directs and coordinates activities involved in providing assistance at the service desk. The Head Cashier ensures efficient POS processing and bookkeeping responsibilities. The Head Cashier is required to assist customers and maintains complaint resolution as needed with an energetic demeanor. This position requires adhering to all procedural guidelines set by Metcalfe’s Market.
Essential Duties:
  • Provides POS transactional assistance to cashiers and customers as needed. 
  • Manages all bookkeeping duties and daily reconciliation. 
  • Supports the department’s staff efforts and works through timely response to questions with a caring and appreciative attitude and demonstrated effectiveness in dealing with employee issues. 
  • Directs and schedules service desk and cashier department personnel and activities; including timekeeping.  
  • Provides insight and input in department personnel decisions such as hire, discipline, reward and termination.   
  • Ensures proper training to all employees. 
  • Maintains accurate personnel records for all direct reports. 
  • Maintains a safe work environment for employees, vendors and customers. 
  • Monitors and addresses customer issues or questions. 
  • Sustains a high level of product knowledge.  
  • Works toward continuous quality improvement. 
  • Stays current with changing company technology, including software programs. 
  • Leads, coaches, teaches and reinforces Metcalfe’s culture, customer service, and performance expectations to all Department employees. 
  • Upholds, supports, and promotes all company policies and procedures. 
  • Follows safe food handling and local health department standards. 
  • Other duties as assigned.  
Supervisory Responsibilities: The Head Cashier has supervisory responsibility for the cashier and bookkeeping functions, including approximately 20-30 direct reports. 
  • High School diploma/equivalent required, Associate’s degree (A.A.) or technical school training preferred.  
  • Accounting skills preferred. 
  • Two or more years of management/supervisory experience in a fast-paced retail environment.  
  • Must have strong people management skills.   
  • Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment. 
  • Ability to work well under pressure and in a diverse, fast-paced and stressful environment.  
  • Knowledge of technology, the use of a computer, and Microsoft Office; specifically, Outlook, Word and Excel.  
  • CPR/AED Certification required, Metcalfe’s will help certify if needed. 
  • Wisconsin Liquor Operator License preferred, Metcalfe’s will pay to certify if needed.

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The Best Selection of Beef in Town!

  • Local & Sustainable

  • Kobe*

  • Prime

  • Dry-Aged*

  • Choice Black Angus

  • Grass-Fed

  • Organic

*Metcalfe’s Hilldale only.

Best in town?
You tell us!

Carl's Cakes

Contact our bakery department for all of our fabulous flavors and sizes, including local Carl’s Cakes at Hilldale.

Keep reusing your bags!

We give back 10¢ per reusable bag you use. You can keep the 10¢ per bag or choose to give it to today’s charity. 10¢ may not seem like a lot, but last year Metcalfe’s gave back $67,759 in reusable bag rewards. Click here for today’s charity:

Metcalfe’s Floral Studio guarantees more than 50 varieties of premium quality flowers and plants everyday (at grocery store prices)!

  • We Deliver
  • Open 24 Hours*
  • Walk-in Cooler*
  • 5-Day Flower Guarantee
  • Award-winning design

*Metcalfe’s Hilldale only.