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Position:  Floral Manager
Location:  Wauwatosa, WI
Job Id:  430
# of Openings:  1

Floral Manager
Full-time
Wauwatosa, WI
 
Availability:
  • Flexible within department hours of 7a to 8p, including weekends and holidays.
Summary: The Floral Department Manager directs and coordinates activities involved with the production, sale and or distribution of Metcalfe’s Market Floral products. Ensures hiring, training and supervision of the staff. Facilitates sales goals, inventory rotation, scheduling, safety and sanitation and any division of responsibility assigned by the store manager. The Floral Department Manager is required to assist customers and maintain complaint resolution with an energetic demeanor. This position requires adhering to all procedural guidelines and established practices set by Metcalfe’s Market. This position requires working shifts on mornings, evenings, weekends and holidays, based on department staffing requirements. 
 
Essential Duties:
  • Supports the department’s staff efforts and work through timely response to questions, with a caring and appreciative attitude and demonstrated effectiveness in dealing with employee issues. 
  • Determines variety and quantity of products and department supplies to be ordered or produced, according to orders and/or sales projections.  
  • Monitor and control department costs and expenses; includes maintaining proper ordering and inventory control, ensuring proper weighing procedures, controlling shrink, and monitoring displays 
  • Conducts inventories and cycle counts as required. 
  • Develops and achieves the departmental budget, such as departmental contribution to overhead, margin, gross profit, labor and purchase goals. 
  • Directs and schedules department personnel and activities; including timekeeping.  
  • Provides insight and input in department personnel decisions such as hire, discipline, reward and termination. 
  • Ensures proper training to all employees. 
  • Maintains accurate personnel records for all direct reports. 
  • Maintains a safe work environment for employees, vendors and customers. 
  • Observes sales floor and back stock conditions; takes action to correct areas of opportunity. 
  • Monitors and addresses customer issues or questions. 
  • Sustains a high level of product knowledge and product preparation.  
  • Works toward continuous quality improvement. 
  • Stays current with changing company technology, including software programs. 
  • Leads, coaches, teaches and reinforces Metcalfe’s culture, customer service, and performance expectations to all Department employees. 
  • Upholds, supports, and promotes all company policies and procedures. 
  • Follows safe food handling and local health department standards. 
  • Other duties as assigned.
Supervisory Responsibilities: The Floral Manager has supervisory responsibility for the Floral Department including approximately five (5) direct reports. 

Qualifications:
  • High School diploma/equivalent required, Associate’s degree (A.A.) or technical school training preferred.  
  • One or more years of previous Floral experience. 
  • One or more years of management or supervisory experience in a fast-paced retail environment. 
  • Must have strong people management skills.    
  • Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment. 
  • Thorough knowledge of the floral business, merchandising skills, must be able to make timely and effective decisions. 
  • Ability to work well under pressure and in a diverse, fast-paced and stressful environment. 
  • Knowledge of technology, the use of a computer, and Microsoft Office- More specifically, Outlook, Word and Excel. 
  • Florist Certification highly preferred.  

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The Best Selection of Beef in Town!


  • Local & Sustainable

  • Kobe*

  • Prime

  • Dry-Aged*

  • Choice Black Angus

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*Metcalfe’s Hilldale only.

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Carl's Cakes


Contact our bakery department for all of our fabulous flavors and sizes, including local Carl’s Cakes at Hilldale.
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Metcalfe’s Floral Studio guarantees more than 50 varieties of premium quality flowers and plants everyday (at grocery store prices)!

  • We Deliver
  • Open 24 Hours*
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  • 5-Day Flower Guarantee
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*Metcalfe’s Hilldale only.