Position:  Customer Service Representative
Location:  Nanaimo, British Columbia
Job Id:  1407
# of Openings:  1

Customer Service Representative-Outbound -  Nanaimo, BC
High Park Company is a wholly-owned subsidiary of Tilray, a global leader in cannabis cultivation, processing, and distribution. Tilray serves patients in Canada and around the world with a diverse range of pharmaceutical-grade medical cannabis products as High Park Company focuses on creating distinctive products for adult Canadian consumers.
About High Park Company
High Park Company was established to develop, sell, and distribute inspiring and iconic adult-use cannabis brands. 
About Tilray
Tilray is a global pioneer in cannabis research, cultivation, processing and distribution currently serving tens of thousands of patients in ten countries spanning five continents.
Looking to develop your career at the forefront of a rapidly expanding industry?
Reporting to the Director of Partner and Consumer Care, Customer Service Representatives are responsible for maintaining, educating, assisting and retaining customer base, including third-party vendors. 
Role and Responsibilities
  • Display a positive attitude and strong work ethic that reflects the Vision and Core Values of Tilray and High Park
  • Ability to adhere to strict record-keeping while working in a heavily regulated industry
  • Communicate effectively and professionally across various departments and third-party vendors
  • Utilize skills to assist on many fronts according to business needs
  • Asset management and keeping team abreast of changes to policies, procedures and programs
  • Coordinate with team to maintain high service standards and response time
  • Maintain comprehensive knowledge of regulations related to position and subsequent regulatory changes and changes to the industry overall
  • Assist Supervisory team with various duties according to business needs
  • Identifying areas for process flow improvements within Customer Services Team
  • Assist clients and consumers through phone and email with complaints, product info and various other issues
Qualifications and Education Requirements
  • Minimum 1 year of customer service experience
  • Open to constructive feedback and coaching
  • Personable, courteous, professional, love helping people and can hold your own in a conversation
  • Pride yourself on being timely and ready to work
  • Quick learner with computer systems and knowledge of the standard office programs
  • Great communicator (in person and offline)
  • You’re a top performer and constantly do your best
  • Interested in being a Brand Ambassador in a cutting-edge emerging industry
  • Utilize skills to assist on many fronts according to business needs
  • Maintain comprehensive knowledge of regulations related to position and subsequent regulatory changes
High Park welcomes applications from all qualified individuals and is committed to employment equity and diversity in the workplace.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.
Please note that High Park does not authorize, engage, or sponsor any consultants, agencies or organizations that seek certain personal or financial information from you (e.g. passwords, login ids, credit card information). High Park does not charge any application, processing or onboarding fee at any stage of the recruitment or hiring process. 
When replying to emails, please ensure the sender name and email address match exactly.  Please also ensure the Reply-To address matches the sending address exactly.
If you are concerned about the authenticity of an email, letter, or call purportedly from, for, or on behalf of High Park, please send an email inquiry to infosec@tilray.com

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