Position:  Order Management Associate
Location:  Nanaimo, British Columbia
Job Id:  1178
# of Openings:  1

Order Management Associate - Nanaimo, British Columbia
Tilray is a federally licensed producer of medical cannabis. We are committed to setting the gold standard of care and excellence in our industry. We believe that commitment starts with a great work environment and benefits for our associates.
Looking to develop your career at the forefront of a rapidly expanding industry?
Ready to apply your talents to make a positive difference in the lives of patients across the country?
Reporting to the Sr Manufacturing Manager, the Order Management Associate is responsible for representing the company when communicating to the customer timeline constraints for all new and repeat orders. The incumbent must have a deep understanding of the status of each order and possess the ability to deliver accurate and appropriate order updates to all stakeholders including Sales, Marketing, Manufacturing, Inventory, Global Exports and the Customer.
Roles and responsibilities
  • Receive and review all cannabis related Purchase Orders – flower, oil, capsules etc.
  • Responsible for the generation, editing, and execution of all Sales Orders and Inter-Company Orders
  • Understand the Master Schedule and related Manufacturing timelines for each product line
  • Manage the expectations of each type of customer and knowledge of when to send back incomplete orders to the Project Management team in charge of the order
  • Communicate a reliable delivery schedule to customers on a regular basis
  • Report all order conflicts, bottlenecks and potential missed deadlines to Sr Manufacturing Manager with urgency
  • Monitor Import and Export Permit timelines in collaboration with the Scheduling Assistant for all Export Orders
  • Interpret a SKU, BOM, and manufacturing flow chart
  • Prepare and maintain progress and other reports (Key Performance Indicators)
  • Update to International Countries/clients may be required “off hours” in this position
  • Perform other duties as required
  • Education in business, communications, or sales
  • 2-3 years of experience  in Customer Service or a customer-facing role
  • Executional excellence, personal leadership, customer focus a must
  • Organized, thorough, and detail-oriented
  • Excellent multi-tasking skills; able to monitor many orders at one time
  • Experience with ERP systems preferred
  • Team player within a cross functional, multi-disciplined team
  • Knowledge of Microsoft Office products, including Excel, Word, and PowerPoint
  • Demonstrated ability to build and maintain lasting relationships both internally and externally
  • Strong written and verbal skills to communicate with all levels of management

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