Position:  Quality Assurance Compliance Coordinator
Location:  London, Ontario
Job Id:  683
# of Openings:  1

High Park Company is a wholly-owned subsidiary of Tilray, a global leader in cannabis cultivation, processing, and distribution. Tilray serves patients in Canada and around the world with a diverse range of pharmaceutical-grade medical cannabis products as High Park Company focuses on creating distinctive products for adult Canadian consumers.
About High Park Company
High Park Company was established to develop, sell, and distribute inspiring and iconic adult-use cannabis brands. 
About Tilray
Tilray is a global pioneer in cannabis research, cultivation, processing and distribution currently serving tens of thousands of patients in ten countries spanning five continents.
Quality Assurance Compliance Coordinator
Reporting to the Quality Assurance Supervisor and working closely with the manufacturing, human resources, patient services, maintenance, and facilities departments, the Quality Assurance Compliance Coordinator will be responsible for the coordination and maintenance of the High Park Holdings change management, training, and, customer complaint programs. The Quality Assurance Compliance Coordinator is responsible for ensuring compliance to internal quality systems.

Role and Responsibilities         

  • Maintains the site training system to ensuring on-going training compliance for all departments
  • Maintains quality system training matrix and communicates requirements in a timely manner to respective stakeholders.
  • Maintains the site change control management system to ensure changes are processed in compliance with GPP and internal quality system requirements
  • Leads the investigation of all consumer and customer complaints, including the documentation of each root cause investigation and assignment of applicable corrective and preventative actions
  • Maintains the customer complaint management system
  • Assists in any necessary developments and improvements to manufacturing quality systems required as a result of any non-compliances process quality issues, SOP and, GPP
  • Assists in the deviation reporting system to ensure root cause investigations and applicable corrective actions identified are completed
  • Provides necessary training to required employees for non-compliance's to Quality Assurance audits and Health Canada inspections
  • Assists in the continuous improvement of manufacturing quality systems
  • Performs assessment and quality release of packaging components to be used in manufacturing
  • Creates and communicates monthly KPI reports for SOP, training, deviation, CAPA and complaint monitoring systems.
  • The role is primarily focused on the London Ontario operations but may also involve travel and assistance at the other High Park facilities.
Qualifications and Educational Requirements
Bachelor’s degree or College Diploma is an asset
Must have a minimum of 1 year work experience in a similar role
Proven ability to effectively use Microsoft Office Applications
Must possess excellent communication skills for liaising and communicating with internal departments
Highly capable of multi-tasking, with minimal supervision
Able to effectively complete and document root cause investigations.
Able to develop, review, and maintain metrics and audits
Strong work ethic and positive team attitude
Must have the ability to obtain A/RPIC status under Health Canada Access to Cannabis for Medical Purposes Regulations
High Park welcomes applications from all qualified individuals and is committed to employment equity and diversity in the workplace. 

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

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