|Position: Customer Experience Director|
|Job Id: 1502|
|# of Openings: 1|
Customer Experience Director - Minneapolis, Minnesota
Tilray Inc. (NASDAQ:TLRY) is a global pioneer in the research, cultivation, production and distribution of cannabis currently serving patients and consumers in thirteen countries spanning five continents. Tilray operates state-of-the-art cannabis facilities in Canada and Portugal and teams in the U.S., Australia & New Zealand, Europe and Latin America. Tilray is pioneering the future of the industry globally by forging industry-disruptive partnerships and building a robust house of brands.
Manitoba Harvest, the world’s largest hemp foods company, offers a portfolio of hemp foods and CBD wellness products to consumers across North America. Our mission is to inspire a better way, a better life & a better world – and it’s up to us to sow these seeds of change. Our mission is to transform consumer health through the power of hemp foods.
If you have what it takes, you’ll be joining a worldwide network of innovative, passionate individuals on a revolutionary mission to pioneer the future of cannabis globally and establish Tilray as the world’s most trusted and valuable cannabis brand.
The Customer Experience Director oversees the US Sales street team, including the education team, the territory sales team and the CBD inside sales team. This position pulls together the many facets of the sales process to ensure retail execution and customer satisfaction. Ultimately, you are the link between the key account sales teams and the educator/street team to support retailer initiatives. You are also responsible for overseeing our broker partnership and ensuring that all goals, strategies and opportunities are communicated, supported and tracked accordingly. This role thrives on driving sales/business development, building strong relationships, systems creation and management and team engagement. This is a dynamic position requiring the ability to focus on ongoing goals, objectives and management of the details associated with day to day retail sales overall and business development. You will work closely with the Director of Sales, your direct reports, the Conventional Director, the VP of Sales for Natural and the natural and conventional account managers/regional sales managers. As a Customer Experience Director, you will be part of a highly engaged, high performing, collaborative and fun sales team. We pride ourselves on having strong ethics and a great sense of responsibility to each other.
Tilray/Manitoba Harvest welcomes applications from all qualified individuals and is committed to employment equity and diversity in the workplace.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.
Please note that Tilray/Manitoba Harvest does not authorize, engage, or sponsor any consultants, agencies or organizations that seek certain personal or financial information from you (e.g. passwords, login ids, credit card information). Tilray/Manitoba Harvest does not charge any application, processing or onboarding fee at any stage of the recruitment or hiring process.
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