Position:  Patient Service Representative
Location:  Nanaimo, British Columbia
Job Id:  1485
# of Openings:  1

Patient Service Representative -  Nanaimo, British Columbia
Tilray is a federally licensed producer of medical cannabis. We are committed to setting the gold standard of care and excellence in our industry. We believe that commitment starts with a great work environment and benefits for our associates.
Looking to develop your career at the forefront of a rapidly expanding industry?
Reporting to the Patient Services Supervisor and Manager, Patient Services Representatives are responsible for maintaining, educating, assisting and retaining patients join Tilray and purchase medical cannabis.
Role and Responsibilities
  • Display a positive attitude and strong work ethic that reflects the Vision and Core Values of Tilray
  • Ability to adhere to strict record-keeping in accordance with Good Manufacturing Practice
  • Communicate effectively within PSR team and with our support teams in other departments
  • Utilize skills to assist on many fronts according to business needs
  • Asset management and keeping team abreast of changes to policies, procedures and programs
  • Coordinate with team to maintain adequate queue coverage and balance with off-phone duties
  • Maintain comprehensive knowledge of regulations related to position and subsequent regulatory changes
  • Assist Patient Service Manager and PSR Supervisory team with various duties according to business needs
  • Identifying areas for process flow improvements within Patient Services Team
  • Assist patients (mainly via phone) with ordering and account maintenance
  • Expected shift – Thurs-Sun 9:00am – 7:30pm
Qualifications and Requirements 
  • Minimum of 3 years’ experience in a customer service environment
  • Post – secondary education in related field is an asset
  • Knowledge of GMP is an asset
  • Strong interpersonal and motivational skills
  • Strong problem identification and problem resolution skills
  • Excellent communication skills for liaising and communicating with sales reps and internal departments
  • Highly motivated and self-directed, capable of multi-tasking, and able to work with minimal supervision
  • Extremely detail-oriented and analytical thinker
  • Strong knowledge of Cannabis Regulations in relation to Patient Services
  • Strong work ethic and positive team attitude
  • Proven ability to effectively use Microsoft Office Applications 
Tilray welcomes applications from all qualified individuals and is committed to employment equity and diversity in the workplace.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.
Please note that Tilray does not authorize, engage, or sponsor any consultants, agencies or organizations that seek certain personal or financial information from you (e.g. passwords, login ids, credit card information). Tilray does not charge any application, processing or onboarding fee at any stage of the recruitment or hiring process. 
When replying to emails, please ensure the sender name and email address match exactly.  Please also ensure the Reply-To address matches the sending address exactly.
If you are concerned about the authenticity of an email, letter, or call purportedly from, for, or on behalf of Tilray, please send an email inquiry to infosec@tilray.com

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