Position:  Patient Care Service Representative - Outbound
Location:  Nanaimo, British Columbia
Job Id:  1191
# of Openings:  1

Patient Care Service Representative - Outbound - Nanaimo, BC
Tilray is a federally licensed producer of medical cannabis. We are committed to setting the gold standard of care and excellence in our industry. We believe that commitment starts with a great work environment and benefits for our associates.
Looking to develop your career at the forefront of a rapidly expanding industry?
Ready to apply your talents to make a positive difference in the lives of patients across the country?
The Patient Care Service Representative (PSR) is the direct link to our patients.  We have unwavering obligations to our patients and the Patient Care Service Representative (PSR) is the first interaction and support they receive.  PSRs are advisors and sales agents who guide patients and provide long-term support.  The Outbound PSR position is sales, and performance is measured by the number of patients contacted and sales generated.
Roles and responsibilities
  • Interview patients to learn about their needs and provides information about Tilray’s products
  • Interact with patients by telephone and email to provide information about Tilray products and services and detect, assess, communicate, and solve problems with a solution-based approach
  • The Outbound Team is sales-based position: must be comfortable selling over the phone
  • Use critical thinking skills to match our products to their potential solutions
  • Conducts regular calls to patients to keep them informed about products and accessories
  • Document and address patient concerns, and if necessary refer unresolved issues to relevant departments for follow-up
  • Grade 12 diploma
  • 2 years customer service experience
  • Sales experience with cold-calling is desired
  • Ability to type 40wpm is required
  • Proven ability to use Microsoft Office Applications
  • Excellent communication skills is essential (comprehension, spoken, written)
  • Ability to ask for the sale and be persuasive (connecting the dots between patient’s needs and Tilray’s products)
  • Bilingualism is an asset (French/English)
  • Ability to multi-task, take initiative and be resourceful of information
  • Knowledge of cannabis is an asset
Additional Information
  • Number of hours per week: 40 hours
  • We are a 24-hour facility – this position is on rotating shift schedule

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