Position:  Patient Care Service Representative-Nights
Location:  Nanaimo, British Columbia
Job Id:  1181
# of Openings:  1

Patient Care Service Representative (Nights) - Nanaimo, BC
Tilray is a federally licensed producer of medical cannabis. We are committed to setting the gold standard of care and excellence in our industry. We believe that commitment starts with a great work environment and benefits for our associates.
Looking to develop your career at the forefront of a rapidly expanding industry?
Ready to apply your talents to make a positive difference in the lives of patients across the country?
The Patient Care Service Representative (PSR) is the direct link to our patients. We have unwavering obligation to our patients and the Patient Care Service Representative (PSR) is the first interaction and support they receive. PSRs are advisors and sales agents who guide patients and provide long-term support.
Roles and responsibilities
  • Interview patients to learn about their needs and provides information about Tilray's  products
  • Interact with patients by telephone and email to provide information about Tilray products and services and detect, assess, communicate, and solve problems with a solution based approach 
  • Use critical thinking skills to match our products to their potential solutions
  • Conducts regular calls to patients to keep them informed about products and accessories
  • Documents and address patient concerns, and if necessary refer unresolved issues to relevant departments for follow-up
  • Documents patient information in electronic or paper format within compliance standards of a regulated industry
  • Grade 12 diploma
  • 2 years customer service experience
  • Experience working on nights is an advantage
  • Ability to type 40wpm is required
  • Proven ability to use Microsoft Office Applications
  • Ability to work overnight and thrive with minimal supervision (four 10 hours shifts)
  • Excellent communication skills is essential (comprehension, spoken, written)
  • Bilingualism is an asset (French/English)
  • Ability to multi-task, take initiative and be resourceful of information
  • Knowledge of cannabis is an asset
  • Number of hours per week: 40 hours
  • We are a 24-hour facility – this position is for the overnight shift

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