Position:  Patient Service Representitive
Location:  Springfield, OH
Job Id:  223
# of Openings:  1

Position Title:  Patient Service Representative
Primary Service Center: Springfield, Ohio (South Limestone Location)
FLSA Status: Non-Exempt (Hourly)
Work Hours: Full-time, 40 hours per week, some evening may be required
Position Summary and Responsibilities:  Full-time position responsible for providing support for the daily activities of the medical office including: filing, telephone coverage, appointment scheduling, patient registration and referrals.
  • Answers triage and either responds to inquiry, directs caller to appropriate personnel or initiates task in EHR for response by medical personnel.
  • Registers patients by verifying that patient’s record is up to date and accurate. Makes appropriate changes to patient electronic record.
  • Greets and directs patients, salespeople and visitors and directs them appropriately.
  • Maintains electronic health records (EHR) including scanning of documents to the accurate location in the EHR system.
  • Performs check-in and check-out for patients using practice management computer system and follow autoflow module in EPM.
  • Completes general filing either by hand or electronically.
  • Schedules appointments and enters appointment date and time into computerized scheduler.
  • Maintains computerized appointment scheduler.
  • Assists clinical staff with telephone triage.
  • Conducts reminder calls to all patients.
  • Verifies insurance information, collects copay, check patient balance and ask for payment, update information as necessary.
  • Collects and enters accurate data for various grant reporting systems including UDS reporting, MATCH data for the Ohio Department of Health.
  • Responds to medical records request by preparing, then transferring to appropriate office   or sending to requesting party.
  • Completes medical certification requests for patients seeking utilities service extensions..
  • Uses various office machines.
  • Enroll patients in patient portal
  • Follow check in- autoflow
Requirements: To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
  • High school diploma or general education degree (GED) required.
  • Willingness to learn necessary types of computer applications including electronic health record system
  • Ability to work in a team environment and maintain good working relationships with co-workers and patients
  • Ability to work under pressure in a fast-paced environment, required.
  • Previous experience in a patient care setting preferred and/or knowledge of medical terminology preferred.
Pre-screening includes pre-employment drug screen and criminal background check (reimbursed upon negative results).  RHCHC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, RHCHC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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