Position:  Systems Support
Location:  Fresno, CA
Job Id:  562
# of Openings:  1

Producers Dairy Foods, a leading supplier and distributor of high-quality award-winning dairy products, is looking for a talented Systems Support to join our winning team.
This position is responsible for supporting end users with device, application and software support.  The position requires excellent customer service skills, attention to detail, and follow-through in order to complete assigned tasks.  The applicant must also possess strong oral and written communication to assist with issue resolution.  The position will be responsible for demonstrating our Producers Dairy Core Values and carrying out our purpose of Nourishing Lives.
 
Essential Functions
  • Approaching work with a Continuous Improvement (CI) mindset, and engaging in Producers Dairy Mission Statement to identify, value, prioritize, resource and sustain improvement opportunities.
  • Owning and promoting a Safety Culture by ensuring a safe work environment and promoting proper safety behavior.
  • Excellent attendance and punctuality is an essential function of this position.
  • Assisting and training end-users with IT issues, including existing programs, new technologies.
  • Assess, recommend, implement and train users on best practices for maximizing efficiencies.
  • Learning and then training end users across multiple systems, including inventory management software, Numeric, Spool Flex, Data View and Sharepoint.
  • Develop and carry out training Microsoft Suite, Adobe and Laserfiche support.
  • Responsible for developing documentation for the IT Department staff.
  • Responsible for providing user support of handheld devices, including creating backups and SOP’s.
  • Work with external vendors, as needed, to ensure sufficient internal transfer of knowledge.
  • Assist in PC status verification, including updates and virus scans.
  • End user devices setup and troubleshooting.
  • Strong internal customer communication to ensure accurate and timely resolution of customer questions.
  • Owning and promoting a Safety Culture by ensuring a safe work environment and promoting proper safety behavior.
  • Excellent attendance and punctuality are essential functions of this position.
  • Identify system improvement opportunities, including SOPs, essential documentation, implementation and the training associated with these changes.
  • Willing to travel to branches and other plant operations, as needed.
  • Other duties as assigned
Qualifications:
  • High School Diploma or GED.
  • Must have excellent communication and training skills.
  • Must be humble, approachable and honest.
  • Demonstrate good judgement, problem solving and decision-making skills as well as being an organized record keeper.
  • Must be trustworthy self-started who can work independently and deliver accurate, timely results.
  • Demonstrated organization and accuracy skills; self-motivated, detail oriented and able to handle multiple projects/tasks with competing deadlines.
  • Must demonstrate the ability to solve problems, accept constructive feedback and show flexibility should priorities and/or deadlines change.
  • Excellent verbal and written skills and a high degree of emotional intelligence. Must be able to build productive relationships across all levels of an organization.
  • Security and Encryption knowledge a plus
 
Producers Dairy offers its employees a team-oriented work environment, competitive salary, and an excellent benefit package including medical/dental/vision benefits and 401(k) retirement plan.
 
Producers Dairy is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regards any characteristic protected by federal, state or local law. Producers participates in E-Verify.
 

 

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