Position:  Customer Service Representative I
Location:  Fresno, CA
Job Id:  568
# of Openings:  2

Producers Dairy is seeking talented Customer Service Representatives for our Fresno location. The Customer Service Representative I is responsible for providing a variety of support, customer service and office administration duties related to servicing internal and external customers. This position will provide information to customers via telephone regarding product orders, order status, delivery status, and coordination of product returns. Provide customer account management service by coordinating and managing order entry, order inquiry, product information, order status and customer returns.
 
The Customer Service Representative I will be responsible for demonstrating our Producers Dairy Core Values and carrying out our purpose of Nourishing Lives.
 
Essential Functions:
  • Approaching work with a Continuous Improvement mindset and living our Producers Dairy Core Values & Purpose.
  • Processes and completes high volume of orders timely, accurately and thoroughly and enhance sales where appropriate.
  • Addresses and helps to resolve customer complaints.
  • Utilizes customer history to review orders and make necessary changes and recommendations.
  • Optimizes the customer experience by educating them on new or other products within our portfolio that may be beneficial to them.
  • Provides timely and accurate reporting and analysis on routes and customer trends.
  • Provides prompt and thorough communication to the Sales Representatives, Channel Managers and Branch Managers on customer behavior, including but not limited to: customer status changes, orders, changes in order frequency/products, concerns, ASTEC opportunities, etc.
  • Ensures ice cream and special loads and tickets are accurately ran
  • Creates and maintenance of order guides, including internal and external distribution of guides
  • Performs various office administration duties such as keying in orders, processing faxes, preparation of reports, etc.
  • Other duties as assigned
Qualifications:
  • Candidates must be available to work Monday through Friday with a rotating Saturday schedule 
  • Must have high school diploma or GED
  • Ability to communicate effectively with all levels of team members and customers
  • Strong level of knowledge of Microsoft Office Suite, including Outlook, Excel, etc.
  • Ability to work individually as well as in a team dynamic
  • Strong skills in organization, prioritization and time management
  • Strong attention to detail and accuracy
  • Customer service focus – pleasant and helpful disposition in interacting with customers, both internal and external
  • Solution-oriented approach, actively pursues the best way to achieve practical solutions.
  • Ability to learn quickly and continuously.
Producers Dairy offers its employees a team-oriented work environment, competitive compensation with hourly rate of $15 hour to start. An excellent benefit package including medical/dental/vision benefits and 401(k) retirement plan.
 
Producers Dairy is a Drug-Free Workplace and an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regards any characteristic protected by federal, state or local law. Producers Dairy participates in E-Verify.

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