The Manager of Technical Operations Training is responsible for providing the leadership and oversight necessary to insure Compass Airlines Maintenance and Airport Ground Operations personnel, including On-Call providers and Contracted personnel are adequately trained, competent, and certified to perform their duties in order to meet regulatory obligations and operational performance goals.
The Manager oversees and is a fully-qualified member of a team of Tech Ops and Airport Ops Trainers who deliver maintenance and ground ops training programs. The Manager coordinates the qualification, testing, and documentation of training events for all internal and external customers.
The Manager and the team develop and conduct initial and recurrent classroom and on-the-job training at the flight line and hangar work areas, creating and employing the necessary courseware, training aids, tools and data in accordance with the Company training program to assure safe, efficient, reliable maintenance and ground operations of Compass aircraft that complies with company procedures and Federal Regulations.
- Possess a valid FAA Airframe & Powerplant license
- Regional or mainline aircraft maintenance experience, including formal and informal training in airframe, electrical, flight control, digital / analog avionics, hydraulic, pneumatic, and powerplant systems.
- Demonstrated experience in aircraft system and component level troubleshooting, servicing, repair, dispatch and maintenance documentation, use of advanced tools, diagnostic, and ground support equipment, aircraft BITE and CMC fault isolation procedures, use of manuals, and strict adherence to safety policies.
- Strong Instructional / Training / Adult Education background, or experience as a line manager, lead technician, or crew chief performing documented on-the-job technical and safety training required.
- Thorough knowledge of Part 121 federal regulations
- Valid US Passport with no travel restrictions
- Bachelor’s degree in Aviation, Engineering, Quality, or aviation-related discipline preferred.
- Knowledge of routine aircraft ramp handling and turnaround procedures including fueling, deicing, above-wing and below-wing servicing procedures, with emphasis on safety, technical compliance, and efficiency.
- Experience as Line or Hangar Mechanic with RII, Run-Taxi Examiner, RVSM, CAT II or III LLM, and Airworthiness Release Authorization preferred.
- Embraer E170 or E190 flight line maintenance and troubleshooting, or experience with glass cockpit, digital fly-by-wire, and integrated avionics systems preferred.
- Experience developing Web-Based Training Content, including storyboards, scripts, digital photography, video, animation development preferred.
Job Responsibilities, Knowledge, Skills, & Abilities:
- Ability to lead, coordinate, train, and continually develop a team of dedicated Tech Ops and Airport Ops Trainers and Designated Instructors
- Ability to effectively instruct front-line maintenance technicians and ramp personnel in all aspects of the Compass training curriculum.
- Demonstrated excellent oral and written communication skills and communicate clearly and concisely across all levels of the organization.
- Demonstrated creativity in training materials development, putting together information in a way that engages the audience and keep their interest.
- Ability to communicate effectively and diplomatically across all departments and classifications within the company and with external vendors and customers.
- Ability to schedule short and long-term training needs and respond to rapidly changing operational priorities and service schedules.
- Ability to handle multiple projects and rapidly changing deadlines effectively.
- PC skills: Fluent in Microsoft Powerpoint, Word, Excel, and Outlook.
- Experienced administering a Learning Management System (LMS) for development, delivery, and tracking of web-based training content
- Working knowledge of computer-based aircraft maintenance and tracking systems (SCEPTRE, TRAX, MAXIMO, etc)
- Keep abreast of safety, performance, reliability, and durability issues within the Compass fleet and the industry to continually improve and update technical and procedural training content.
- Act as liaison on technical training program matters with the FAA and other authorities.
- Provide input for the technical operations training manual for new and updated courseware and curriculums
- Communicate with aviation training professionals from other airlines and training providers to insure Compass is keeping up with or staying ahead of industry standards of innovation and technology.
Job Specifics – Work Environment:
- Position based in Minneapolis, Minnesota at the Compass HDQ
- May include alternative work schedules, including night and weekend schedules to accommodate training customers.
- Position is office and classroom based but requires frequent visits to stations and aircraft in a flight line or heavy maintenance / repair environment at airports and vendor facilities throughout North America.
- Exposure to outdoor environment, high noise levels – line / ramp operations (hearing protection provided), dirt and dust (eye protection provided – respirator use not required in normal duties), cold and wet environment – observing and training winter aircraft operations (safety / visibility personal protective equipment provided).
- Ability to occasionally lift up to 50 pounds, stand on feet long periods of time
- Travel throughout domestic United States and Canada required 30– 50% consisting of day, overnight and multi-day trips.
- Travel may require weekends and short-notice trips to meet operational training requirements.
Job Description Disclaimer:
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.