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Position:  Helpdesk Technician
Location:  Minneapolis, MN
Job Id:  584
# of Openings:  1

Compass Airlines is seeking a Helpdesk Technician to join our team at our Minneapolis, Minnesota – Headquarters location. We are looking for an innovative and technical individual, with exceptional business judgment, as well as the initiative and competence to make a significant contribution to the Compass organization.

Responsibilities:
  • Responsible for answering customer service queries and escalated issues in accordance with defined and evolving policies and procedures.
  • Uses provided tools to track member interactions and customer issues.
  • Provides email and phone support to escalated issues.
  • Be able to carry at least 20 pounds
  • Able to install, configure, and troubleshoot hardware and software issues
 
Required Skills:
  • High school Diploma or General Equivalency Diploma (GED)
  • 2-3 years desktop/helpdesk support experience is required
  • Must have experience with imaging, deployments, computer break fix, and asset/inventory management
  • Experience with SCCM and PowerShell experience is highly preferred but not required
  • Must be able to take ownership and responsibility and be able to identify when it's time to ask for help or escalate issues
  • Must be able to adapt to changing priorities
  • Must have a broad range of technical support knowledge including desktop support and hardware/application troubleshooting
  • Must have great customer service skills and attention to detail
  • Must be able to work as part of a team and independently
Job Description Disclaimer:
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
 
Compass Airlines is an equal opportunity employer and does not discriminate in hiring on the basis of race, religion, color, disabled or veteran status, national origin, gender, age, citizenship status or other protected class status covered by federal, state or local law.

All applicants must submit to a pre-employment drug screen and background check.
 

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