Position:  ASSISTANT MANAGER - Nonna's Pizza Oak Lawn
Location:  Oak Lawn, IL
Job Id:  128
# of Openings:  1



Job Summary:
The Assistant Manager (AM) leads and develops people to execute outstanding product quality and customer service, build sales and control costs for each shift.  The AM follows standard DIY operating policies and procedures.

Essential Responsibilities:
  • Train, coach and develop crew members and team leaders
  • Contribute to crew members and team leaders performance reviews
  • Delegate tasks to team and provide follow-up
  • Hold team accountable for their performance
  • Provide effective, open and consistent communication on goals during team meetings.  Recognize positive contributions.
  • Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
  • Contribute to the hiring of crew members
  • Ensure team provides fast, friendly and accurate service
  • Effectively handle customer complaints/issues; continuously improve mystery shopper scores
  • Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
  • Ensure product quality, store cleanliness, maintenance and security standards are met
  • Assist with increasing comp sales and deliver budgeted sales each period
  • Control cost of goods, variances and inventories within the store
  • Staff and schedule appropriately to control labor costs
  • Ensure proper cash handling and deposit procedures are followed
  • Ensure appropriate inventory and ordering systems are in place

Skills & Qualifications:
  • Great communication skills to communicate effectively with customers and co-workers
  • Must have a positive attitude and ethics which support our values and culture
  • Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant
  • Ability to understand financial reports
  • Strong time-management skills. Ability to multi-task, to prioritize and to organize. 
  • Ability to stand/walk for 8-10 hours per day
  • Available 45 to 50 hours per week; able to work flexible hours necessary to manage and operate the restaurant effectively.  This includes weekends and closing shifts as dictated by the restaurant’s needs.

Education and/or Experience:
  • High School Diploma; College degree preferred
  • Minimum of at least 2 years as an Assistant Manager.  Experience in the Restaurant Industry, preferred.

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