Position:  GENERAL MANAGER - Nonna's Pizza Oak Lawn
Location:  Oak Lawn, IL
Job Id:  137
# of Openings:  1

GENERAL MANAGER - Nonna's Pizza

REPORTS TO:  DISTRICT MANAGER
FLSA STATUS: EXEMPT

Job Summary:
The General Manager (GM) assumes complete responsibility for the restaurant. The GM ensures all employees are performing their job responsibilities and are meeting company expectations.

Essential Responsibilities:
  • Hire and train great employees who represent our core values
  • Delegate tasks to team and provide follow-up
  • Hold team accountable for their performance
  • Provide effective and open communication on goals during team meetings.  Recognize positive contributions.
  • Provide timely and thorough performance appraisals and effective development plans based on defined goals and objectives for the store
  • Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
  • Administer payroll procedures
  • Ensure team provides fast, friendly and accurate service
  • Effectively handle customer complaints/issues; continuously improve mystery shopper scores
  • Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
  • Ensure product quality, store cleanliness, maintenance and security standards are met
  • Increase comp sales and deliver budgeted sales each period
  • Control cost of goods, variances and inventories within the store
  • Staff and schedule appropriately to control labor costs
  • Ensure proper cash handling and deposit procedures are followed
  • Ensure appropriate inventory and ordering systems are in place

Skills & Qualifications:
  • Great communication skills to communicate effectively with customers and co-workers
  • Must have a positive attitude and ethics which support our values and culture
  • Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant
  • Ability to understand financial reports
  • Strong time-management skills. Ability to multi-task, to prioritize and to organize. 
  • Ability to stand/walk for 8-10 hours per day
  • Available 45 to 50 hours per week; able to work flexible hours necessary to manage and operate the restaurant effectively.  This includes weekends and closing shifts as dictated by the restaurant’s needs.

Education and/or Experience:
  • High School Diploma; College degree preferred
  • Minimum of at least 2 years as a General Manager with P&L responsibility.  Experience in the Restaurant Industry, preferred.

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