Position:  TEAM LEADER - Nonna's Pizza Oak Lawn
Location:  Oak Lawn, IL
Job Id:  155
# of Openings:  1

TEAM LEADER - Nonna's Pizza

REPORTS TO:  GENERAL MANAGER
FLSA STATUS: NON-EXEMPT

Job Summary:
Leads a shift by managing and developing crew members to execute outstanding product quality and customer service, build sales and control costs for each shift.  Follow standard DIY operating policies and procedures.

Essential Responsibilities:
  • Lead crew members on shifts, including assigning tasks, providing feedback and training
  • Know and support appropriate personnel policies, labor laws and safety procedures
  • Execute all security procedures
  • Hold the customer as the most important priority at all times
  • Make customers really happy; resolve customer complaints/issues
  • Empowers crew members to make sure all customers leave happy
  • Communicate customer feedback to management
  • Educate customers on products offered
  • Complete all required training
  • Adhere to all uniform and grooming standards
  • Take accountability for understanding all in store marketing promotions
  • Execute new product rollouts including selling to customers and product execution
  • Utilize cash control procedures
  • Assist in training of new crew members
  • Lead crew members to open, transition and close shifts
  • Manage and organize the line and delegate duties to crew members
  • Work the line as needed
  • Uphold standards for product quality

Qualifications/Skills Required:
  • At least 18 years of age or older
  • Minimum of 1 year supervisory experience in a restaurant or retail environment
  • Must be friendly and customer service oriented
  • Ability to communicate effectively
  • Must possess neat and clean hygiene
  • Must be able to work in a fast-paced environment and have a sense of urgency
  • Ability to work as a team-player
  • Ability to stand/walk a minimum of 8-9 hours or as needed
  • Ability to work up to 40 hours per week
  • Ability to lift up to 40 lbs regularly throughout shift
  • Certified in required food safety program

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